FT Customer Service Leader
3 months ago
Job Requisition: 18378_external_USA-VA-Suffolk
Address: USA-VA-Suffolk-2815 Godwin Drive
Store Code: Store 00958 Front End (7217430)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
FT Customer Service Leader
1 month ago
Suffolk, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Customer Service Representative
4 months ago
Suffolk, United States CTR Full timeJob Description CTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pm SUMMARY: Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...
-
PT Customer Service Leader
6 months ago
Suffolk, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Customer Service Representative
1 week ago
Suffolk, United States CTR GROUP Full timeResponsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone from customers. Regular customer interaction with customers, tracking orders, following up, resolving issues, etc. REQUIREMENTS:Excellent Custo Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Customer Service Representative
7 months ago
Suffolk, United States Pool Company Full timeThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Business Partner, Retail
-
Shift Supervisor
6 months ago
Suffolk, United States SONIC Drive-In Full timeJOB DESCRIPTION As a SONIC Drive-In Shift Supervisor, your primary responsibility is to provide every guest with a SuperSONIC experience by: Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to resolve customer concerns,...
-
Shipping / Customer Service
1 week ago
Suffolk, United States Specialty Appliances Inc Full timeJob Type Full-time Description Do you have a positive attitude, great attention to detail, and like working at a fast pace? Then our shipping department may be a great fit for you! In our shipping / customer service position you get the opportunity to not only invoice, package, and ship orthodontic appliances you'll have the ability to assist customers over...
-
Cashier Position
1 month ago
Suffolk, Virginia, United States Sonic Full timeWe are seeking a skilled and friendly Cashier to join our team at Sonic. As a Cashier, you will be responsible for providing excellent customer service and ensuring a smooth and efficient dining experience for our guests.Main Responsibilities:Greet customers and welcome them to the restaurantManage transactions and ensure accurate pricingAccept payments and...
-
Suffolk, Virginia, United States BayPort Credit Union Full timeThe role of a Customer Service Representative and Financial Expert at BayPort Credit Union involves delivering exceptional service to members by efficiently processing financial transactions, resolving issues, and providing guidance on financial products and services. This position plays a vital part in enhancing the financial well-being of our members.Key...
-
Sales & Customer Service Associate
5 months ago
Suffolk, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Harbour View, 7386 Harbour Towne Parkway STE 25 Suffolk, VA 234335 Do you have a passion for helping others? At the Massage Envy Harbour View franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...
-
Subaru-Kia Experienced Service Advisor
2 weeks ago
Suffolk, United States First Team Auto Full timeFirst Team Subaru-Kia is looking for an EXPERIENCED SERVICE ADVISOR! JOIN A LEADER IN THE AUTOMOBILE INDUSTRY! AND AN AWARD-WINNING COMPANY!! FIRST TEAM SUBARU-KIA is looking for an exceptional and experienced SERVICE ADVISOR!!! That's right! We are experiencing year-over-year growth in our Service Departments and need a dynamic individual to round out our...
-
FT Perishable Associate
4 weeks ago
Suffolk, United States Food Lion Full timeFood Lion - USA-VA-Suffolk-6550 Town Point Rd [Retail Associate / Team Member] As a Perishable Associate @ Food Lion, you'll: Provide quality customer service within the Perishable Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service;...
-
FT Perishable Associate
3 weeks ago
Suffolk, United States Food Lion Full timeFood Lion - USA-VA-Suffolk-6550 Town Point Rd [Retail Associate / Team Member] As a Perishable Associate @ Food Lion, you'll: Provide quality customer service within the Perishable Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service;...
-
Suffolk, United States TJX Companies Full timeStyle is never in short supply at our more than 500 Home. Goods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, ye Customer Service, Associate, Loss Prevention, Support, Service, Customer Engagement, Retail
-
Customer Service Rep New store location
3 months ago
Suffolk, United States Domino's Pizza LLC Full time4388 at 3235 Bridge Rd, Suffolk VA *Applicants must have flexibility in travel to other locations for training interim of store opening date. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want),...
-
Suffolk Virginia
2 months ago
Suffolk, United States Maxim Healthcare Service Full timeMaxim Healthcare Services is seeking a Licensed Practical Nurse (LPN), to assume responsibility and accountability for the application of the nursing process and the delivery of patient care. The Licensed Practical Nurse (LPN) demonstrates the ability to make clinical judgments in an effective and efficient manner under the direction of the Director of...
-
Marketing Assistant
6 months ago
Suffolk, United States REI Virginia Full timeWe are currently on the lookout for Entry Level Marketing Assistants to join our client's marketing & customer service team! Entry Level Marketing Assistant will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area and work directly with our clients leads!As an Entry...
-
Marketing Assistant
6 months ago
Suffolk, United States REI Virginia Full timeWe are currently on the lookout for Entry Level Marketing Assistants to join our client's marketing & customer service team! Entry Level Marketing Assistant will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area and work directly with our clients leads! As an Entry...
-
FT Center Store Associate
3 months ago
Suffolk, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 13292_external_USA-VA-Suffolk Address: USA-VA-Suffolk-3215 Bridge Road Store Code: Store 01173 Grocery (7219289) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
PT Customer Lead
2 months ago
Suffolk, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 320663_external_USA-VA-Suffolk Address: USA-VA-Suffolk-2815 Godwin Drive Store Code: Store 00958 Front End (7217430) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...