Guest Service Agent

3 months ago

Boston, United States Hilton Full time

The Hilton Boston Park Plaza is searching for a Guest Service Agent to join their Front Office team This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. Boasting 1,060 rooms, 4 outlets, and 70,000+ square feet of meeting space, this beautifully vibrant downtown property offers a great next step for a talented/experienced hospitality professional looking for a new and exciting career move.

Shift Pattern: Must have full availability

Pay Rate: $26.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Agent - Guest Service

    7 months ago

    Boston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality

  • Agent - Guest Service

    3 weeks ago

    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B7VM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Americas - Guest Service Agent

    3 months ago

    Boston, United States Mandarin Oriental, Boston Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Full-Time Guest Service Agent

    5 months ago

    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 months ago

    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Americas - Guest Service Agent

    3 weeks ago

    South Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Guest Service Agent

    7 months ago

    Boston, United States The Boxer Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent- Four Seasons Hotel Boston

    5 months ago

    Boston, United States Four Seasons Full time

    Four Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • AGENT, GUEST SERVICES

    2 weeks ago

    Boston, United States Restaurant Associates Full time

    Job DescriptionJob Description Restaurant Associates We have an opening for full and part time AGENT, GUEST SERVICES positions.Location: MAX Ultimate Food - 10 New Market Square, Boston, MA 02118 Note: online applications accepted only.Schedule: Full and Part Time: Monday - Friday, some evenings and weekends depending on company needRequirement: Prior...

  • Guest Services Agent- Four Seasons Hotel Boston

    7 months ago

    Boston, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Experience Expert

    2 months ago

    Boston, United States Marriott Full time

    Marriott Hotels - JobID: CA92EDE98C52673CB5C70C5391324DA3 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Night Audit Agent

    2 months ago

    Boston, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 59293E4F726FC737AE6984E5837D8108 [Front Desk Agent / Reservations Agent] As a Night Auditor at Courtyard by Marriott, you'll: Perform night audit duties including reconciling daily transactions, verifying accuracy of guest accounts, and preparing financial reports; Greet and check-in guests, ensuring a smooth and efficient...

  • Guest Experience Expert- Overnight

    2 weeks ago

    Boston, United States Marriott Full time

    Marriott Hotels - JobID: BAC3BD44829F15629F8E8F6942F764E8 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Reservations Agent

    3 weeks ago

    South Boston, United States Seaport Hotel Limited Partnership Full time

    Once you complete your application you must inform your current manager. Scope of Position A reservations agent must be a knowledgeable and resourceful point of contact for our future and repeating guests. A reservations agent plays a key role in developing guest loyalty and maximizing revenue opportunities. Successful reservation agents must anticipate...

  • Front Desk Agent

    2 months ago

    Boston, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 52D9F063ADD4BA5D03162DDDBF23F6D0 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...

  • Guest Service Expert>

    7 months ago

    Boston, United States Smashburger Full time

    Smashburger - 545 Boylston St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Guest Services Coordinator

    7 days ago

    Boston, Massachusetts, United States Pine Street Inn Full time

    Job OverviewPine Street Inn is seeking a skilled Guest Services Specialist to join our team in Boston, MA. The ideal candidate will have a strong background in the Human Services field and excellent communication skills.Salary: $21.40 per hourThe Guest Services Specialist works from Pine Street Inn's policy and procedures to ensure a safe shelter environment...

  • Guest Services Specialist

    6 days ago

    Boston, Massachusetts, United States Pine Street Inn Full time

    Job SummaryPine Street Inn is seeking a Guest Services Specialist to join our team in Boston, MA. The ideal candidate will have a minimum of one year of experience in the Human Services field and be able to work effectively with guests in a shelter environment.This role involves assisting guests with housing pathways, connecting them to resources such as...

  • Guest Service Representative

    8 months ago

    Boston, United States Au Bon Pain Full time

    This position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...

  • Guest Service Representative

    3 months ago

    Boston, United States Marriott Full time

    Job Number 24167655 Job Category Rooms & Guest Services Operations Location Element Boston Seaport District, 391-395 D Street, Boston, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...