Application Support Analyst
3 weeks ago
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the
storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Support Analyst is a fundamental enabler to how we deliver outstanding production support to our Warner Bros. Discovery external workers across the globe. As a Support Analyst – Vendor Management System, you will support application and ongoing maintenance and optimization of VMS.
We are looking for
an enthusiastic
and technically savvy professional who has
previous
VMS or ERP experience supporting large or complex systems
.
You will preferably have worked in global virtual teams and are comfortable working in a fast-paced international and dynamic environment.
Responsibilities
:
Manage and process Tier 1 support tickets and respond
timely
,
accurately,
and professionall
y
Act as the first point of contact for customers,
managing
all inbound support requests with professionalism, courtesy, and empathy
Efficiently triage incoming support tickets, categorize them accurately, and route them to the
appropriate teams
or individuals for resolution
Proficiently
manage
customer issues and escalations, adhering to service level agreements (SLAs) across severity levels to meet or exceed customer expectations
Demonstrate independent thinking and
an initiative-taking
approach to resolving customer issues, seeking creative solutions when necessary
Ability to collaborate with other teams to drive continuous improvement initiatives
Identify
opportunities for self-help resources and contribute to the development of knowledge base content, empowering customers to find answers to
common questions
Use standard analytical tools to perform root cause analysis and resolve application problems
Perform system governance activities while adhering to the software delivery lifecycle
Stay current with
innovative technologies
to provide creative solutions to business needs
Liaising with MSPs, including business stakeholders, to ensure we proactively share our feedback on product enhancements and system issues.
Ability to carry out
required
system testing and regression testing as part of the release cycles as well as for system enhancements
Must have the ability to prioritize and adapt to a fast-paced and dynamic workplace
Preferred experience or understanding of integrations
Ability to work autonomously as well as part of a team
Willingness to learn and adapt to
new technologies
and tools
Required Skills:
3+ years of experience handling Tier 1 application support
2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems
Deep understanding of inbound and outbound integrations
Preferred experience of working with service desk/ ticketing tools, preferable ServiceNow
Proven experience in a support or service role, with a strong
record
of effectively resolving customer issues
Ability to troubleshoot and resolve system interface errors, system related issues and unexpected results
Wiling
to
work
in
different
shifts
and across various
time zones
Excellent time management,
mindfulness
, ability to multi-task and follow-up skills
Education
: High School Diploma or Degree in Information Technology, or equivalent required
How We Get Things Done…
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at
www.wbd.com/guiding-principles/
along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
#J-18808-Ljbffr
-
Atlanta, United States CRH plc Full timeThe Business Applications IT Solutions Support Analyst L 1 is a level 1 role that provides application support primarily for ERP system across the organization remotely or at a client site. In this role you will implement fixes, workarounds by troubl IT, Support Analyst, Solutions, Application, Business, Support, Manufacturing, Technology
-
Application Analyst
2 weeks ago
Atlanta, Georgia, United States Wellstar Health Systems Full timeOverview This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments. Schedule: Full Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Application Analyst -...
-
Application Analyst
2 weeks ago
Atlanta, Georgia, United States Wellstar Health Systems Full timeOverview This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments. Schedule: Full Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Application Analyst -...
-
Application Support Analyst
4 weeks ago
Atlanta, United States Warner Bros. Discovery Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Application Support Analyst
3 weeks ago
Atlanta, United States Warner Bros. Discovery Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Atlanta, United States CareerBuilder Full timeSenior Financial Applications Support Analyst The Sr. Financial Applications Support Analyst provides high-level support and maintains documentation of financial software applications. This position is responsible for customer support involving direct contact with clients and vendors and serves as the Subject Matter Expert for firm-supported applications and...
-
Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
-
Atlanta, United States Oldcastle APG Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
-
Atlanta, United States Oldcastle APG Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
-
Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people...
-
Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people...
-
Departmental Applications Analyst I
2 weeks ago
Atlanta, Georgia, United States The Judge Group Inc. Full timeLocation: REMOTESalary: $62.00 USD Hourly - $64.00 USD HourlyDescription: Our client is currently seeking a Departmental Applications Analyst I [Additional Description] Job : Healthcare Analyst Location : Los Angeles(Remote)Job descriptionThe Sr. Departmental Applications and Analytics Analyst will work with external vendors, system owners, community...
-
Departmental Applications Analyst I
2 weeks ago
Atlanta, Georgia, United States The Judge Group Inc. Full timeLocation: REMOTESalary: $62.00 USD Hourly - $64.00 USD HourlyDescription: Our client is currently seeking a Departmental Applications Analyst I [Additional Description] Job : Healthcare Analyst Location : Los Angeles(Remote)Job descriptionThe Sr. Departmental Applications and Analytics Analyst will work with external vendors, system owners, community...
-
Software Support Analyst
2 weeks ago
Atlanta, United States Motion Recruitment Full timeSoftware Support Analyst - 100% Remote!! Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months. Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise...
-
Software Support Analyst
2 weeks ago
Atlanta, United States Motion Recruitment Full timeSoftware Support Analyst - 100% Remote!! Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months. Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise...
-
Software Support Analyst
2 weeks ago
Atlanta, Georgia, United States Motion Recruitment Full timeSoftware Support Analyst - 100% RemoteGlobal FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months.Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise level...
-
Software Support Analyst
2 weeks ago
Atlanta, Georgia, United States Motion Recruitment Full timeSoftware Support Analyst - 100% RemoteGlobal FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months.Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise level...
-
Media Support Analyst
2 weeks ago
Atlanta, United States US Tech Solutions, Inc. Full timeJob Title: Media Support Analyst Location: Remote (Universal City, CA 91608) Duration: 12 Months Contract Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protecting the portfolio of Client contents on digital platforms, working to limit...
-
Records Examiner
1 day ago
Atlanta, United States Forfeiture Support Associates (FSA) Full timePublished Job TitleRecords Examiner / Analyst Supporting the FBI Worksite:FBI Description:Eligible for 20% pay differential**Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. Focused...
-
Software Support Analyst
2 weeks ago
Atlanta, United States Motion Recruitment Full timeSoftware Support Analyst Atlanta, Georgia 100% Remote Contract $30/hr - $33/hr Software Support Analyst - 100% Remote!! Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months. Support Analysts are established subject matter experts in the...
