Current jobs related to Software Support Analyst - Atlanta - Motion Recruitment

  • Customer Support Analyst

    4 weeks ago

    Atlanta, United States Intelliswift Software Full time

    Position: Senior Associate Customer Support AnalystLocation: Atlanta, GA - Must be hybrid onsite 50%Duration: 1 year + Potential to extend/convert to full timeJob Description:As a Client Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service....

  • Customer Support Analyst

    3 weeks ago

    atlanta, United States Intelliswift Software Full time

    Position: Senior Associate Customer Support AnalystLocation: Atlanta, GA - Must be hybrid onsite 50%Duration: 1 year + Potential to extend/convert to full timeJob Description:As a Client Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service....

  • Customer Support Analyst

    4 weeks ago

    Atlanta, United States Intelliswift Software Full time

    Position: Senior Associate Customer Support AnalystLocation: Atlanta, GA - Must be hybrid onsite 50%Duration: 1 year + Potential to extend/convert to full timeJob Description:As a Client Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service....

  • Senior Financial Analyst

    2 days ago

    Atlanta, Georgia, United States Reliable Software Full time

    Job SummaryWe are seeking a highly skilled Sr Financial Analyst to join our team at Reliable Software. As a key member of our finance department, you will be responsible for providing financial analysis and reporting to support business decisions.Key ResponsibilitiesPrepare accurate and timely financial reports, including journal entries and general ledger...

  • Customer Support Analyst

    3 weeks ago

    Atlanta, United States Intelliswift Software Inc Full time

    Position: Senior Associate Customer Support AnalystLocation: Atlanta, GA - Must be hybrid onsite 50%Duration: 1 year + Potential to extend/convert to full timeJob Description:As a Client Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service....

  • Customer Insights Analyst

    2 months ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 60+ employees.To date, we’ve succeeded with a focused team that prioritizes client success...

  • Customer Insights Analyst

    2 months ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 60+ employees.To date, we’ve succeeded with a focused team that prioritizes client success...

  • Technology Support Analyst

    4 months ago

    Atlanta, United States UPS Full time

    Job Description : The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and...

  • Senior Business Systems Analyst

    3 weeks ago

    Atlanta, Georgia, United States Datum Software Full time

    Job OverviewPosition Title: Senior Business Systems AnalystContract Type: Long-Term EngagementWork Arrangement: OnsiteRole Summary:The Senior Business Systems Analyst will leverage their strong analytical capabilities and exceptional communication skills to drive project success. The ideal candidate will possess:Proficient analytical abilities, with a focus...

  • Software Support Specialist II

    3 weeks ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is renowned for its advanced technological resources and a commitment to fostering a diverse and inclusive community. We invite candidates who share our values of academic excellence, diversity,...

  • Support Analyst

    3 weeks ago

    Atlanta, United States PowerPlan Full time

    Overview: The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlans customer experience. The Product Support team provides technical and...

  • Software Licensing Analyst

    1 day ago

    Atlanta, Georgia, United States Bank of America Full time

    Job Description:At Bank of America, we are committed to helping our clients achieve their financial goals through responsible growth. As a key member of our team, you will play a critical role in ensuring the effective management of our software assets.We are seeking a highly skilled and detail-oriented individual to join our team as a Software Licensing...

  • Senior Financial Analyst

    2 weeks ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job Description**Job Summary**Software Technology Inc is seeking a highly skilled Senior Financial Analyst to join our team. As a key member of our Accounting and Financial Reporting department, you will be responsible for ensuring the accuracy and completeness of our financial transactions.Main ResponsibilitiesPrepare and review financial reports, including...

  • Senior Data Analyst

    2 weeks ago

    Atlanta, Georgia, United States Software People, Inc. Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Data Analyst to join our team at Software People, Inc. as a Senior Data Analyst - Business Insights. In this role, you will be responsible for performing complex data analysis and reporting to support business decision-making.Key ResponsibilitiesExtract and analyze data from various sources,...

  • Software Product Analyst

    2 days ago

    Atlanta, United States Object Systems International Full time

    For over 20 years, OSI’s purpose has been to help good people do great things and provide incredible software solutions to clients of all sizes. As a tech services organization, we’re building a sustainable, ethical technology services business, partnering with exceptional clients who benefit from our ability to deliver. We’re a small company with a...

  • Senior Software Analyst

    3 weeks ago

    Atlanta, Georgia, United States Genuine Parts Company Full time

    Position OverviewThe Senior Analyst for Packaged Software is responsible for evaluating and enhancing software solutions to meet organizational needs. This role involves thorough analysis of software performance and user requirements to ensure optimal functionality and efficiency.Key Responsibilities1. Conduct in-depth assessments of existing software...

  • Senior Software Analyst

    3 weeks ago

    Atlanta, Georgia, United States Genuine Parts Company Full time

    Position OverviewThe Senior Analyst for Packaged Software will be responsible for evaluating and enhancing software solutions to meet business needs. This role requires a deep understanding of software applications and the ability to analyze their effectiveness in operational settings.Key Responsibilities1. Assess and optimize packaged software solutions to...

  • Senior Software Analyst

    3 weeks ago

    Atlanta, Georgia, United States Genuine Parts Company Full time

    Position OverviewThe Senior Analyst for Packaged Software plays a crucial role in evaluating and implementing software solutions that align with our business objectives. This position requires a keen understanding of software applications and their impact on operational efficiency.Key Responsibilities:1. Analyze software packages to determine their...

  • Software Application Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a premier public research institution dedicated to fostering a diverse and inclusive community focused on learning, innovation, and collaboration. We are committed to attracting individuals who share...

  • software licensing analyst

    4 weeks ago

    Atlanta, United States Randstad Full time

    software licensing analyst. atlanta , georgia posted august 16, 2024 job details summary $24 - $25 per hour contract no requirements category computer and mathematical occupations reference1062379 job details job summary: Local to Atlanta/Hybrid Role Our client in Sandy Springs is looking for a Software Licensing Analyst for a long term...

Software Support Analyst

4 months ago

Atlanta, United States Motion Recruitment Full time

Software Support Analyst - 100% Remote

Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months.

Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise level platform. They help our clients resolve software application issues using a wide array of troubleshooting tools and also by partnering with internal teams in a highly collaborative environment to provide a high level of client satisfaction.

Day-to-Day Responsibilities:

Assist customers software support questions, data center changes and other activities related to their use of an enterprise payment system.

Develop an expert level understanding of an established set of software products

Respond to client inquiries through e-mail and telephone.

Diagnose and resolve issues using prescribed troubleshooting techniques

Manage a queue of client issues, ensuring issues are thoroughly identified, categorized and documented; clients are updated regularly; problem escalation occurs as needed; and case closure is fully documented.

Focus is on customer satisfaction and customer response time

Work closely with business and technical resources across the organization to resolve client issues.

Support clients through regular code releases and service packs

You might be a fit if you have:

3+ years experience in a direct client-facing role supporting enterprise level software

Experience supporting applications and or hardware via telephone and email

Experience researching client issues using log files to analyze and develop solutions

Experience with Google Suite

Payments industry or higher education industry experience

Bachelor’s degree

Any fluency in Spanish is a big plus Must be open to 8am to 5pm CST. This is a short term contract through October. Please send your resume along with your mirroring LinkedIn profile today to begin discussions about this awesome opportunity