Current jobs related to Application Support Analyst - Atlanta - Warner Bros. Discovery
-
Warehouse IT Applications Support Analyst
3 weeks ago
Atlanta, United States Bosch Group Inc Full time**Warehouse IT Applications Support Analyst** * 855 Camp Creek Pkwy, Atlanta, GA 30336, USA * Full-time * Legal Entity: Robert Bosch LLC **Company Description** **Job Description** **Job Description** The Warehouse IT Application Support Analyst will provide day-to-day support for a variety of IT application and (mobile) devices used by the warehouse...
-
Enterprise Applications Support Analyst
2 weeks ago
Atlanta, United States Vector Consulting, Inc Full timeOur government client is looking for an experienced Enterprise Applications Support Analyst on a 6+ months renewable contract opportunity in Atlanta, GA.Position: Enterprise Applications Support AnalystJob Description:Perform for basic level design, integration, implementation and modification of assigned user information systems. This includes coordination...
-
Application Support Analyst
4 weeks ago
Atlanta, United States CRH Full timeJob ID: 500990 Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic...
-
Application Support Specialist
2 days ago
Atlanta, Georgia, United States Warner Media, LLC Full timeJob Title: Application Support AnalystWelcome to Warner Bros. Discovery, where innovation meets creativity. We're seeking a highly skilled Application Support Analyst to join our team.About the Role:As an Application Support Analyst, you will be responsible for providing exceptional support to our external workers across the globe. You will work closely with...
-
Application Support Specialist
7 hours ago
Atlanta, Georgia, United States Warner Media, LLC Full timeJob Title: Application Support AnalystWelcome to Warner Bros. Discovery, where innovation meets creativity. We're seeking a highly skilled Application Support Analyst to join our team.About the Role:As an Application Support Analyst, you will be responsible for providing exceptional support to our external workers across the globe. You will work closely with...
-
Application Analyst
2 months ago
Atlanta, United States Hooters Full timeOverview : The Application Analyst will perform restaurant system configuration, menu and inventory maintenance (Food & Beverages, Specials), tasks to support Hooters business needs. The Analyst will also assist as needed in the system setup and menu configuration for new Hooters and Hoots restaurants. Other key responsibilities include quality...
-
Application Coordinator/Analyst
4 days ago
Atlanta, Georgia, United States TEKsystems Full timeJob Opportunity: Bugsy Application Coordinator/AnalystWe are seeking a skilled Bugsy Application Coordinator/Analyst to support our client's implementation in Georgia. This is a direct placement opportunity, and the selected candidate must reside in one of the approved states: Texas, Tennessee, North Carolina, Arkansas, Florida, Georgia, South Carolina,...
-
Application Analyst
6 days ago
Atlanta, Georgia, United States Hooters Full timeJob SummaryThe Application Analyst will play a critical role in supporting the Hooters business by performing restaurant system configuration, menu and inventory maintenance, and providing excellent IT support to internal customers. This position requires strong analytical and problem-solving skills, as well as the ability to work collaboratively with the IT...
-
Bugsy Application Coordinator/Analyst
7 days ago
Atlanta, Georgia, United States TEKsystems Full time**Job Summary**TEKsystems is seeking a highly skilled Bugsy Application Coordinator/Analyst to support the implementation of clinical applications. This is a direct placement opportunity that offers a 100% remote work arrangement, with the requirement that the individual resides in one of the following approved states: Texas, Tennessee, North Carolina,...
-
Yardi Application Analyst
4 weeks ago
Atlanta, United States Phaxis Full timeJob Title: Applications AnalystLocation: Newton, MA | Orlando, FL | Atlanta, GA (Hybrid - 3 Days Onsite)Salary: 90-120KOverview: The primary responsibility of the Applications Analyst is to ensure data integrity of information contained in the company's application used for tracking all tenant and lease related data. The Applications Analyst provides...
-
Yardi Application Analyst
4 weeks ago
Atlanta, United States Phaxis Full timeJob Title: Applications AnalystLocation: Newton, MA | Orlando, FL | Atlanta, GA (Hybrid - 3 Days Onsite)Salary: 90-120KOverview: The primary responsibility of the Applications Analyst is to ensure data integrity of information contained in the company's application used for tracking all tenant and lease related data. The Applications Analyst provides...
-
Senior Application Analyst
1 month ago
Atlanta, United States Franklin Fitch Full timeWe are recruiting for a Senior Application Analyst to join a reputable professional services client based in Atlanta. A technically hands on role within a growing IT function, responsible for managing, supporting and improving the enterprise application environment.The Role:Provide escalated support to end user issues, liaising with vendors and third-parties...
-
Support Analyst
3 weeks ago
Atlanta, United States PowerPlan Full timeOverview: The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlans customer experience. The Product Support team provides technical and...
-
Application Analyst
3 weeks ago
Atlanta, Georgia, United States Hooters Full timeJob SummaryThe Application Analyst will play a critical role in supporting the business needs of Hooters by performing restaurant system configuration, menu and inventory maintenance, and quality assurance testing. This position will also assist in the system setup and menu configuration for new Hooters and Hoots restaurants.Key ResponsibilitiesMaintain...
-
Enterprise Applications Support Specialist
2 weeks ago
Atlanta, Georgia, United States Vector Consulting, Inc Full timeJob DescriptionJob Title: Enterprise Applications Support AnalystJob Summary:We are seeking an experienced Enterprise Applications Support Analyst to join our team at Vector Consulting, Inc. in Atlanta. As a key member of our IT team, you will be responsible for providing technical support and expertise in the design, implementation, and maintenance of user...
-
Application Support Analyst
3 weeks ago
Atlanta, United States Warner Bros. Discovery Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Support Analyst
3 weeks ago
Atlanta, United States Waystar Full timeABOUT THIS POSITION - As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and co Support Analyst, Support, Processing, Analyst, Healthcare, Operations, Technology
-
Software Application Support Specialist
3 weeks ago
Atlanta, Georgia, United States InsideHigherEd Full timeJob Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a leading public research institution dedicated to fostering a diverse and inclusive community focused on learning, innovation, and discovery. We invite applicants who share our commitment to...
-
Software Application Support Specialist
3 weeks ago
Atlanta, Georgia, United States InsideHigherEd Full timeJob Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a premier public research institution dedicated to fostering a diverse and inclusive community focused on learning, innovation, and collaboration. We are committed to attracting individuals who share...
-
Software Application Support Specialist
3 weeks ago
Atlanta, Georgia, United States InsideHigherEd Full timeJob Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a leading public research institution committed to fostering a diverse and innovative community. We encourage candidates who share our values of academic excellence, collaboration, and ethical...
Application Support Analyst
4 months ago
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Support Analyst is a fundamental enabler to how we deliver outstanding production support to our Warner Bros. Discovery external workers across the globe. As a Support Analyst - Vendor Management System, you will support application and ongoing maintenance and optimization of VMS.
We are looking for an enthusiastic and technically savvy professional who has previous VMS or ERP experience supporting large or complex systems. You will preferably have worked in global virtual teams and are comfortable working in a fast-paced international and dynamic environment.
Responsibilities :
Manage and process Tier 1 support tickets and respond timely, accurately, and professionally
Act as the first point of contact for customers, managing all inbound support requests with professionalism, courtesy, and empathy
Efficiently triage incoming support tickets, categorize them accurately, and route them to the appropriate teams or individuals for resolution
Proficiently manage customer issues and escalations, adhering to service level agreements (SLAs) across severity levels to meet or exceed customer expectations
Demonstrate independent thinking and an initiative-taking approach to resolving customer issues, seeking creative solutions when necessary
Ability to collaborate with other teams to drive continuous improvement initiatives
Identify opportunities for self-help resources and contribute to the development of knowledge base content, empowering customers to find answers to common questions
Use standard analytical tools to perform root cause analysis and resolve application problems
Perform system governance activities while adhering to the software delivery lifecycle
Stay current with innovative technologies to provide creative solutions to business needs
Liaising with MSPs, including business stakeholders, to ensure we proactively share our feedback on product enhancements and system issues.
Ability to carry out required system testing and regression testing as part of the release cycles as well as for system enhancements
Must have the ability to prioritize and adapt to a fast-paced and dynamic workplace
Preferred experience or understanding of integrations
Ability to work autonomously as well as part of a team
Willingness to learn and adapt to new technologies and tools
Required Skills:
3+ years of experience handling Tier 1 application support
2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems
Deep understanding of inbound and outbound integrations
Preferred experience of working with service desk/ ticketing tools, preferable ServiceNow
Proven experience in a support or service role, with a strong record of effectively resolving customer issues
Ability to troubleshoot and resolve system interface errors, system related issues and unexpected results
Wiling to work in different shifts and across various time zones
Excellent time management, mindfulness, ability to multi-task and follow-up skills
Education : High School Diploma or Degree in Information Technology, or equivalent required
How We Get Things Done...
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at
www.wbd.com/guiding-principles/
along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
#J-18808-Ljbffr