Application Support Analyst
2 weeks ago
Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Support Analyst is a fundamental enabler to how we deliver outstanding production support to our Warner Bros. Discovery external workers across the globe. As a Support Analyst - Vendor Management System, you will support application and ongoing maintenance and optimization of VMS. We are looking for an enthusiastic and technically savvy professional who has previous VMS or ERP experience supporting large or complex systems. You will preferably have worked in global virtual teams and are comfortable working in a fast-paced international and dynamic environment. Responsibilities: Manage and process Tier 1 support tickets and respond timely, accurately, and professionallyAct as the first point of contact for customers, managing all inbound support requests with professionalism, courtesy, and empathyEfficiently triage incoming support tickets, categorize them accurately, and route them to the appropriate teams or individuals for resolutionProficiently manage customer issues and escalations, adhering to service level agreements (SLAs) across severity levels to meet or exceed customer expectationsDemonstrate independent thinking and an initiative-taking approach to resolving customer issues, seeking creative solutions when necessaryAbility to collaborate with other teams to drive continuous improvement initiativesIdentify opportunities for self-help resources and contribute to the development of knowledge base content, empowering customers to find answers to common questionsUse standard analytical tools to perform root cause analysis and resolve application problemsPerform system governance activities while adhering to the software delivery lifecycleStay current with innovative technologies to provide creative solutions to business needsLiaising with MSPs, including business stakeholders, to ensure we proactively share our feedback on product enhancements and system issues.Ability to carry out required system testing and regression testing as part of the release cycles as well as for system enhancementsMust have the ability to prioritize and adapt to a fast-paced and dynamic workplacePreferred experience or understanding of integrationsAbility to work autonomously as well as part of a teamWillingness to learn and adapt to new technologies and toolsRequired Skills: 3+ years of experience handling Tier 1 application support2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systemsDeep understanding of inbound and outbound integrationsPreferred experience of working with service desk/ ticketing tools, preferable ServiceNowProven experience in a support or service role, with a strong record of effectively resolving customer issuesAbility to troubleshoot and resolve system interface errors, system related issues and unexpected resultsWiling to work in different shifts and across various time zonesExcellent time management, mindfulness, ability to multi-task and follow-up skillsEducation: High School Diploma or Degree in Information Technology, or equivalent required How We Get Things Done...This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
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Application Support Analyst
2 weeks ago
Atlanta, United States Warner Media, LLC Full timeWelcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs Support Analyst, Technology, Application, Support, HR, Analyst
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Atlanta, United States CRH plc Full timeThe Business Applications IT Solutions Support Analyst L 1 is a level 1 role that provides application support primarily for ERP system across the organization remotely or at a client site. In this role you will implement fixes, workarounds by troubl IT, Support Analyst, Solutions, Application, Business, Support, Manufacturing, Technology
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Application Analyst
8 hours ago
Atlanta, Georgia, United States Wellstar Health Systems Full timeOverview This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments. Schedule: Full Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Application Analyst -...
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Application Support Analyst
2 weeks ago
Atlanta, United States Warner Media, LLC Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...
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Atlanta, United States Oldcastle APG Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
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Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people...
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Departmental Applications Analyst I
2 hours ago
Atlanta, Georgia, United States The Judge Group Inc. Full timeLocation: REMOTESalary: $62.00 USD Hourly - $64.00 USD HourlyDescription: Our client is currently seeking a Departmental Applications Analyst I [Additional Description] Job : Healthcare Analyst Location : Los Angeles(Remote)Job descriptionThe Sr. Departmental Applications and Analytics Analyst will work with external vendors, system owners, community...
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Software Support Analyst
16 hours ago
Atlanta, United States Motion Recruitment Full timeSoftware Support Analyst - 100% Remote!! Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months. Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise...
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Software Support Analyst
7 hours ago
Atlanta, Georgia, United States Motion Recruitment Full timeSoftware Support Analyst - 100% RemoteGlobal FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months.Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise level...
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Media Support Analyst
2 days ago
Atlanta, United States US Tech Solutions, Inc. Full timeJob Title: Media Support Analyst Location: Remote (Universal City, CA 91608) Duration: 12 Months Contract Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protecting the portfolio of Client contents on digital platforms, working to limit...
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Software Support Analyst
2 days ago
Atlanta, United States Motion Recruitment Full timeSoftware Support Analyst Atlanta, Georgia 100% Remote Contract $30/hr - $33/hr Software Support Analyst - 100% Remote!! Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months. Support Analysts are established subject matter experts in the...
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Business Application Analyst
6 days ago
Atlanta, United States Alston & Bird's Full timeTHE FIRM At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine's "100 Best Companies to Work For" for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and...
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Dynatrace Application Analyst
5 days ago
Atlanta, United States MAU Workforce Solutions Full time3Ci is seeking two Senior Dynatrace Analysts to lead the implementation, configuration, and optimization of Dynatrace monitoring solutions for our Client. This role involves proactive incident resolution and continuous performance improvements across the IT landscape. Required Education and Experience Experience with monitoring Oracle technologies such as...
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Dynatrace Application Analyst
4 weeks ago
Atlanta, United States MAU Workforce Solutions Full time3Ci is seeking two Senior Dynatrace Analysts to lead the implementation, configuration, and optimization of Dynatrace monitoring solutions for our Client. This role involves proactive incident resolution and continuous performance improvements across the IT landscape. Required Education and Experience Experience with monitoring Oracle technologies such...
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Technical Support Analyst
7 days ago
Atlanta, Georgia, United States CRH Full timeJob ID: 490780CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview The...
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Technical Support Analyst
6 days ago
Atlanta, Georgia, United States CRH Full timeJob ID: 492007CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position OverviewThe CRH...
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Business Support Analyst
5 days ago
Atlanta, United States Warner Bros. Discovery Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Application Analyst
17 hours ago
Atlanta, United States Wellstar Health Systems Full timeOverview This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments. Schedule:...
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Busi Support Analyst 2
4 weeks ago
Atlanta, United States State of Georiga Full timeUnder general supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to i Support Analyst, Support, Analyst, Operations, Technology, Management
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Busi Support Analyst 3
2 weeks ago
Atlanta, United States State of Georiga Full timeReporting to the Georgia Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Nutrition Operations Program Manager, responsible for providing subject matter expertise (SME) related to nutrition policies and practices to provid Support Analyst, Technical Support, Support, Analyst, Operations, Public Health, Technology
