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Senior Sales Manager

1 month ago

Charlottesville, United States Kimpton Hotels & Restaurants Full time
Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Working closely with the Director of Sales & Marketing (DOSM) you'll build a clear and credible vision for the hotel sales team. You'll maintain a balance of proactive and reactive selling, maintenance and growth of key accounts, and sales team development while utilizing skills as a strategic sales and revenue leader in our organization. Your goals are aligned around the achievement of total hotel room revenue, group bookings, food & beverage (F&B) contribution, market share results, and sales training.

Some of your responsibilities include:

  • Incorporate marketing initiatives to support group sales strategies and activities.
  • Establish a sense of urgency with the team to understand and achieve the needs of the hotel.
  • Maintain knowledge of the competitive set and make strategy recommendations.
  • Work with Director of Catering to help achieve food and beverage revenues and achieve individual F&B goals.
  • Consistently review shifts in market mix with Director of Revenue Management and DOSM and are able to make deployment and pricing recommendations.
  • Work with the national team to communicate specific account needs to impact revenues for the hotels.
  • Responsible for appropriate identification of key group markets and supporting deployment and travel schedule strategies.
  • Sales skill development of team to include implementation, coordination, and maintenance of weekly sales training vignettes.
  • Present to DOSM, General Manager and ownership the successes and areas for opportunity within the group segment.
  • Maintain a deep understanding and ability to report on group pace and future group need areas.
  • Responsible for completing and communicating monthly group sales results to DOSM.
  • Assist in development of appropriate group production goals for the sales team.
  • Regular analysis of industry intelligence reports (i.e. STR and Hotelligence).
  • Achieve 100% of group sales revenue goals through individual and team efforts.
  • Conduct quarterly check-ins as well as weekly meetings with sales team to support their growth and development.
  • Ensure that accurate and detailed notes/traces of accounts are maintained via Delphi.
What You Bring:
  • Bachelor's degree is preferred.
  • 1 to 3 years of sales experience with strong selling skills.
  • Ability to encourage, lead and manage a team by example.
  • Act as owner of the hotels and communicate a clear sense of strategy and purpose.
  • Strong computer skills including proficiency in Microsoft Office Suite.
  • Well organized, detail oriented with excellent follow-up and communication skills.
  • Ability to convert vision into specific and tangible actions to benefit the hotels.


Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.