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Engineer End User Computing

3 months ago

Miramar, United States Southern Glazer's Wine & Spirits Full time

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The EUC Engineer is responsible for the development, design, and implementation of the enterprise mobile devices, desktop and laptop systems. Provide technical research for change, maintenance, and enhancement to existing technologies as well as implementation of new technologies and end user devices. Responsible for building System Images and creating application packages for iOS, macOS and Windows 11 systems. Strong experience in Mobile Device Management, Intune and System Center Configuration Manager administration, software packaging, and deployment. Collaborate with other engineering teams to ensure client strategy and architecture are effectively designed and integrated. Experience with installation and administration of Microsoft Intune, including configuration, troubleshooting, access, and rights management. Audits and analyzes data to ensure processes are followed and standards are maintained. This individual will need to have skillsets related to Windows deskside systems and software along with configuration management and O365 operations. Knowledge of Azure and virtual resource management is beneficial. This position will also provide L3 desktop support and be responsible for providing technical support for our customer base through our Service Desk platform.

Specialized Skills and Technologies

Microsoft SCCM, Intune (Endpoint Management, MDM, MAM), Azure, AirWatch MDM, Active Directory, Jamf

Knowledge of Microsoft Enterprise Solutions, PowerShell, Power BI

MCP, MTA, MCSA certifications preferred

Primary Responsibilities

Define and document processes and standards for common image and security update deployment schedules

SCCM/Intune/Jamf administration, software packaging, and deployment

Microsoft Intune administration and deployment

Microsoft Azure AD and Virtual Machine management

macOS device management using Jamf

Qualify new hardware/software, build common image, coordinate package releases, endpoint protection

Analyze business requirements and design/document detailed, aggressive testing strategies that are in accordance with the Quality Assurance department's standards

Automate and enable maintenance and rote activities to drive efficiencies

Technical documentation skills

Analyst skills

Solid customer service skills

Ability to follow detailed instructions

Ability to troubleshoot and help solve problems

Technical knowledge and skills as required for the position

Preferred Qualifications

5 or more years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported at Southern Glazers

Excellent verbal / written communication skills, strong attention to details

Ability to create, read, analyze, and interpret technical diagrams and written procedures

Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements

Ability to analyze and solve problems, think outside of the box and grasp technical concepts

Ability to combine information or data to find relationships among seemingly unrelated events

Provide accurate and timely updates to work tickets, incidents, and outages

Coach others

ITIL Foundation certified

Minimum Qualifications

Bachelor's or Technical degree in related field or equivalent experience

5 or more years of work experience in an Infrastructure or technical function

Experience in endpoint management: install, support, configure, evaluate, maintain, monitor, and analyze systems and software in both mobile and PC devices.

Experience with application upgrades, security patching, and platform updates

Must possess good problem-solving skills

Understanding of hardware and software dependencies

The ability to translate business requirements to technical requirements

Good verbal/written communication skills

Strong attention to detail

Strong team player who can work across multiple functional areas and disciplines

Capability to understand SGWS' application portfolio as well as how the different systems contribute to daily business

Familiarity with ITIL concepts

Agile Delivery Values

Openness - Team and stakeholders agree to be open about all work and challenges

Commitment - Personally commit to achieving the goals of the team

Respect - Respect your team members to be capable and independent

Courage - You have courage to do the right thing and work on tough problems

Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device

Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segment: Testing, Data Management, QA, Quality Assurance, Technical Support, Technology, Data, Quality