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Field Service Engineer

2 months ago

Boise, United States Orion Talent Full time
Description
Position Details:
Title: Field Service Engineer
Location: Boise, ID
Shift: Days / M-F
Compensation: Hourly wage of $35 - $40 depending on qualifications and experience with OT as needed and annualized bonus
Benefits: Benefits may include a pension plan (401k plan); a healthcare benefit plan including, for
example, dental care; vacation and holiday pay as well as paid time off; short-term and long-term disability coverage.
Travel: Primarily local. Travel as needed for training within first year of hire.
Position Description:
•Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at the company's global customer locations (Micron / Boise, ID).
•Have the ability to assist in customer escalations and manage beta-site projects.
•Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
•Will be required to develop action plans for problem resolution and be able to present to internal and external customers.
•Develop improvements for processes, hardware, and software for continuous improvement of company equipment / business operations.
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Requirements:
•Solid hands-on trouble shooting foundation (no parts replacers) and aptitude to learn a variety of technical systems.
•Fundamental understanding of Ohm's law and Kirchoff's voltage law
•Knowledge in any or all of the following areas is a strong plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
•Basic troubleshooting techniques in repairing complex microprocessor -controlled electromechanical systems.
•Safety mentality.
•Maintain strong organizational and leadership skills.
•Ability to handle multiple tasks simultaneously.
•Working knowledge of Oscilloscope's and DVM's.
•Clear and concise (English) verbal and written communications.
•Knowledge of structured problem-solving techniques.
•Working software knowledge of MS office.
•Strong positive attitude with excellent customer service skills.

•Ability to handle most customer situations.
•Strong positive attitude.
•Ability to work with hand tools.
•Ability to work in a team environment.
•Ability to work alone and/or with limited supervision.
•Ability to work responsibly with all the company resources.
•Be able to interpret electronic / electro-mechanical schematics and drawings.
•Must be able to work compressed workweeks and overtime when required.
•Must be able to work in a clean-room, fully suited in clean-room garments and self-contained breathing apparatus.
•Proven ability to work independently and as a team member.
•Ability to be flexible and work analytically in a problem-solving environment.
•Strong organizational and time-management skills.
•Ability to prioritize and multi-task multiple work assignments. Be able to work under pressure and to tight deadlines.
•Ability to communicate proactively and interact with internal/external contacts at any level. Strong verbal and written communication skills.
•Ability to handle private and confidential information in accordance with company's interest and
policies, legal requirements, and business ethics.