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Customer Service Representative
2 months ago
Location: Cincinnati, OH
Job Type: Full-Time
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Problem Resolution: Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
- Order Processing: Process orders, forms, applications, and requests accurately and efficiently.
- Customer Feedback: Collect and analyze customer feedback to improve service standards and share insights with the relevant departments.
- Documentation: Keep records of customer interactions, transactions, comments, and complaints in our CRM system.
- Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
- Continuous Improvement: Stay updated on product knowledge, company policies, and industry trends to provide the best customer support.
- Skills: Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail.
- Technical Proficiency: Familiarity with CRM systems and practices. Proficiency in Microsoft Office Suite and/or Google Workspace.
- Personality: Patient, empathetic, and passionate about helping customers. Ability to handle stressful situations calmly and effectively.
- Education: High school diploma or equivalent. A degree in a related field is a plus.