Training & Development Director

17 hours ago


Sunny Isles Beach, United States Acqualina Management Full time

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU JOIN OUR DREAM MAKER CULTURE We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs JOB OVERVIEW: Responsible for the leadership and management of all training and development programs. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Ensures all team members are aware of their job duties, standards and well trained to exceed customer satisfaction. Works closely with VP, People and Culture, Executive Committee and ADP on all employee training and development opportunities. Maintains high visibility and leads by example. REPORTS TO: VP, People and Culture SUPERVISES: Will be actively involved in all departments and will assist in advising on standards and proper protocol throughout the resort. WORK ENVIRONMENT: People and Culture Offices and all areas and departments of the resort. Perform job functions with attention to detail, speed and accuracy. Demonstrate leadership and management skills. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s and residents service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest and resident information and pertinent resort data. KEY RELATIONSHIPS: Internal: Ownership, Executive Committee Members, All resort team members, Mansions team members, All resort guests and residents. External: Resort guests/visitors, Resident guest/visitors, civic organizations, media, job applicants, trade associations, other hotels, vendors, partner groups. QUALIFICATIONS: Essential: College degree. 2-3 years training experience, preferably in the luxury hotel industry. Fluency in English. Strong verbal, written, and non-verbal communication. Proficiency in computer applications. Experience in managing a culturally diverse workforce. Ability to perform job functions with attention to detail, speed and accuracy. Demonstrate leadership and management skills. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s and residents service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest and resident information and pertinent resort data. Desirable: Fluency in a foreign language, preferably Spanish. Previous guest relations training. Previous experience in hospitality industry, preferably an ultra-luxury hotel. Familiarity with preparing statistical reports. Knowledge of Forbes 5 Star Standards. Knowledge of Leading Hotels of the World LQA Standards. Knowledge of AAA 5 Diamond Standards. ESSENTIAL JOB FUNCTIONS: Training Functions: Ensure Acqualina brand standards are adhered to by department managers and team members. Oversee all aspects of Forbes and other credible organization training programs as well as motivation sessions. Conduct day two of Forbes Standards training on a monthly basis. Review guest comment cards; coordinates recognition rewards for outstanding performance; identify areas of improvement, devise action plans and report results monthly. Participate in Department Pre-shift Meetings, All Department All Staff Meetings and other Committee Meetings as needed. Actively contribute to brand culture. Maintain complete knowledge of operational procedures and policies. Anticipate guests’ and staff’s needs, respond promptly and acknowledge all guests and staff, however busy and whatever time of day. Maintain positive guest and staff relations at all times. Inspect grooming and attire of all staff; rectify any deficiencies with employee on the spot and report to management. Monitor Department Head and Managers staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel, report issues to Executive Committee. Tour each department daily; look for safety hazards and check staff adherence to hotel policies and procedures. Monitor the staffs' interaction with guests and employees; resolve discrepancies with respective personnel. Assist departmental staff with their job functions to ensure optimum service to guests/employees. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Prepare Master Hotel training schedule and add value to Employee Recognition Programs. Ensure all department SOPs are reviewed annually and updated accordingly. Audit job descriptions to ensure each employee has signed off on their duties. Review Acqualina standards and pre-shift meeting schedules with department managers. Identify and coordinate outside training sources which address the hotel's training needs. Conduct, monitor and critique in-house training programs/sessions. Conduct Risk and Safety training on a monthly basis, with ADP representative assistance. Create a career development program. Maintain confidentiality and security of employee and hotel records as well as all business strategies and decisions made by executive committee. Attend designated meetings. Prepare and send all designated corporate reports. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Follow up on assignments and special projects given by the Executive Committee. Ensure all training instructions are up to date and that all team members receive thorough training. Ensure all team members are well aware of their job duties and have been properly trained to perform their job tasks. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Arrange meeting room requirements when training a large group of individuals. Assess training needs in each department. Oversee and review quality of department Operational Skills Training. Conduct all manager core competency training. Conduct monthly training meetings with designated trainers from each department. Maintain employee cafeteria with updated reading and training material. Establish procedures for maintaining high levels of service quality, standards, and safety. Prepare and control training budget. Accept additional duties as needed and directed. Ensure all training instructions are up to date and that all team members receive thorough training. Ensure all team members are well aware of their job duties and have been properly trained to perform their job tasks. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Arrange meeting room requirements when training a large group of individuals. Assess training needs in each department. Oversee and review quality of department Operational Skills Training. Conduct all manager core competency training. Conduct monthly training meetings with designated trainers from each department. Maintain employee cafeteria with updated reading and training material. Establish procedures for maintaining high levels of service quality, standards, and safety. Prepare and control training budget. Accept additional duties as needed and directed. #J-18808-Ljbffr



  • Sunny Isles Beach, Florida, United States Acqualina Management Full time

    Job OverviewAs a key member of the Acqualina Management team, you will be responsible for leading and managing all training and development programs. This includes directing, implementing, and maintaining a service and management philosophy that serves as a guide to respective staff. You will ensure that all team members are aware of their job duties,...


  • Delray Beach, United States JobGet Staffing Full time

    About JobGet Staffing is looking for (COA) We're a national company with a special blend of people, principles and pride that makes the COA rich in diversity and strength. Our program serves preschool children 6 weeks - 12 years of age. Programs include, Infant, Toddler, Preschool, Pre-K, Before and After Care and Summer Camp. Job Summary: The Director of...

  • Security Director

    1 month ago


    Sunny Isles Beach, Florida, United States FirstService Residential Full time

    Job Title: Director of SecurityAt FirstService Residential, we are seeking a highly skilled and experienced Director of Security to join our team. As a key member of our management team, you will be responsible for ensuring the safety and security of our residents, guests, and staff.Key Responsibilities:Develop and implement safety and security protocols to...


  • Sunny Isles Beach, Florida, United States FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Lifestyle to join our team at FirstService Residential. As a key member of our community management team, you will be responsible for delivering exceptional resident experiences and ensuring the smooth operation of our properties.Key ResponsibilitiesOversee all aspects of resident...


  • Sunny Isles Beach, Florida, United States FirstService Residential Full time

    Job Overview:As the Director of Security and Safety for FirstService Residential, you will be responsible for ensuring the highest level of service is being offered to residents, guests, staff, and service providers. You will be the key point of contact for all security-related matters and will be responsible for developing and implementing safety, security,...


  • North Miami Beach, Florida, United States Acqualina Management Full time

    Job Title: Training and Development DirectorWe are seeking a highly motivated and experienced Training and Development Director to join our team at Acqualina Management. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our employees.Key...

  • Director of Training

    1 month ago


    Delray Beach, United States Children Of America Full time

    About Children of America (COA) We're a national company with a special blend of people, principles and pride that makes the COA rich in diversity and strength. Our program serves preschool children 6 weeks - 12 years of age. Programs include, Infant, Toddler, Preschool, Pre-K, Before and After Care and Summer Camp. Job Summary: The Director of Training and...


  • North Miami Beach, Florida, United States Acqualina Management Full time

    Job Title: Training and Development DirectorWe are seeking a highly motivated and experienced Training and Development Director to join our team at Acqualina Management. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our employees.Key...


  • Long Beach, California, United States Compass Group Careers Full time

    Job SummaryCrothall Healthcare is seeking an Environmental Services Manager in Training to join our team. As an Environmental Services Manager in Training, you will gain preparation for a potential future role within our support services team leadership. Through this process, you will learn the best practices of your Compass Group sector, and facilitate...

  • Director in Training

    1 month ago


    Virginia Beach, Virginia, United States Learning Care Group Full time

    Director in Training OpportunityWe are seeking a dedicated and passionate individual to join our team as a Director in Training. As a key member of our leadership team, you will play a vital role in promoting the social, physical, and intellectual growth of children and their families.Key Responsibilities:Lead and manage school staff by planning work...

  • Director in Training

    2 weeks ago


    Virginia Beach, Virginia, United States Learning Care Group Full time

    Director in Training OpportunityWe are seeking a dedicated and passionate individual to join our team as a Director in Training. As a key member of our leadership team, you will play a vital role in promoting the social, physical, and intellectual growth of children and their families.Key Responsibilities:Lead and manage school staff by planning work...

  • Director in Training

    2 weeks ago


    Virginia Beach, Virginia, United States Learning Care Group Full time

    Director in TrainingAt Learning Care Group, we're committed to providing a nurturing environment for children and families. As a Director in Training, you'll play a vital role in shaping the future of our centers.Key Responsibilities:Lead and manage school staff to ensure a positive and productive work environment.Implement company-provided curriculum and...


  • West Palm Beach, Florida, United States Amped Fitness Full time

    Transform Lives as Our Director of Energy and First ImpressionsAt Amped Fitness, we're seeking a charismatic and energetic individual to lead our front desk team. As our Director of Energy and First Impressions, you'll be the face of our vibrant fitness community, setting the tone for an exceptional member experience.Key Responsibilities:Engage and greet...

  • Director in Training

    4 weeks ago


    Virginia Beach, Virginia, United States Learning Care Group Full time

    Director in Training RoleAt Learning Care Group, we're seeking a dedicated and passionate individual to join our team as a Director in Training. As a key member of our team, you will have the opportunity to learn and grow with our company while making a positive impact in the lives of children and their families.Key Responsibilities:Lead and manage school...

  • Room Attendant

    4 hours ago


    Sunny Isles Beach, United States Acqualina Management Full time

    WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance...


  • Sunny Isles Beach, Florida, United States Mansions at Acqualina Full time

    Job Summary:As a Mansions Engineer PM Shift, you will be responsible for maintaining the general condition of the property, ensuring all aspects of basic electrical, carpentry, plumbing, mechanical, and painting work are completed to a high standard. You will work closely with the Director of Engineering to complete maintenance request work orders from all...

  • Training Director

    1 month ago


    Delray Beach, Florida, United States Children Of America Full time

    About Children of America We are a national company with a unique blend of people, principles, and pride that makes us rich in diversity and strength. Our program serves preschool children from 6 weeks to 12 years of age, offering a range of programs including Infant, Toddler, Preschool, Pre-K, Before and After Care, and Summer Camp. Job Summary: The...


  • Pompano Beach, Florida, United States Mathnasium, The Math Learning Center Full time

    Job DescriptionAt Mathnasium, The Math Learning Center, we are seeking a highly motivated and talented individual to join our Center Director in Training program. This program is designed to develop exceptional leaders who embody the integrity, mission, and values of our organization.As a Mathnasium Management Trainee, you will take care of customers,...


  • Sunny Isles Beach, United States Marriott International, Inc Full time

    Additional InformationFlexible hours, 6:00am - 10:30pmJob Number24183798Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Residences Sunny Isles, 15701 Collins Avenue, Sunny Isles Beach, Florida, United States, 33160VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to Residence...


  • Sunny Isles Beach, United States Marriott International, Inc Full time

    Additional InformationFlexible Hours - 10:00 PM ET to 6:30 AM ETJob Number24183796Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Residences Sunny Isles, 15701 Collins Avenue, Sunny Isles Beach, Florida, United States, 33160VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to...