Customer Service Representative
2 months ago
Description
The Customer Service Representative will be responsible for handling customer inquiries, acquiring pricing, scheduling, and inventory control management. The representative will also support the sales team.
Essential Duties and Responsibilities
- Keeping up with product and service information and updates
- Communicate with clients via phone, fax, and email
- Foster relationships with clients to ensure a successful circulation of information and building rapport
- Manage trucking and transportation scheduling of products
- Assist with Inventory Management
- Work with production on scheduling, projects, and specialty orders
- Invoice auditing
- Support the sales department
- Administrative duties as required
- Data Entry with superb attention to detail
Required Qualifications
- Intermediate Microsoft Office skills required
- Microsoft Excel experience is required
- Strong customer service skills including the ability to always remain professional
- Should be a self-starter who is proactive with strong sense of urgency and ability to meet deadlines
- Problem solving
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask
- 2+ years of Manufacturing experience
- Steel business experience
- Service center experience
- Process flow experience in Manufacturing industry
- College degree preferred.
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