Customer Support Representative

3 weeks ago

Houston, United States Octopus Group Full time

**Customer Support Representative**

Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for our customers wallets with fair and affordable plans. Through our proprietary platform and custom-built stack, cloud-based billing, and sophisticated use of data science, were revolutionizing whats possible in energy. Were transforming the way people interact with their energy company, by making it approachable, easy-to-understand, and most importantly, 100% renewable. Weve distinguished ourselves by being named 2020s Energy Provider of the Year, which highlights our commitment to exceptional customer service. **Welcome to the future of energy**

Weve just hopped across the pond in the US and are making big strides in Texas...but thats only the beginning. Come join our rapidly growing team as we continue to break barriers in energy.

We are seeking Customer Support Representatives (Energy Specialists) to work in our Operations Team delivering end to end customer service. This role will provide the right candidate the opportunity to join an exciting scale-up business within the energy supply sector and a chance to start your journey building a career.

+ Talk to customers over the phone or via email

+ Engage with industry stakeholders, and highlighting inefficiencies

+ Take full responsibility for all issues that you come across, you will be delivering end to end customer service. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, youll be fully trained in every aspect of the customer experience and be able to help with any problem.

**Required Qualifications**

+ Highly motivated and lots of drive to succeed is a must

+ MS Office Suite Proficient

+ Highly organized

+ Energetic

+ Quick Learner

+ Takes instruction easily and follows through

**Desired Qualifications**

+ Fluency in Spanish, Chinese, Vietnamese, Hindi, Urdu, Yoruba, & Arabic is a plus

+ Bachelors or Associate's Degree

+ **Excited to help customers -** Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, were at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about Octopus Energy being their energy supplier.

+ **Open minded -** Were a rapidly growing company, which means sometimes things go wrong, and we dont shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customers experience.

+ **Approachable -** Everything we do in operations, and across Octopus, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player.

+ **Inclusive -** We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry.

+ **Dedicated to sustainability -** As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future.

+ **Committed to improvement -** Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively looking for ways in which we can improve the customer experience and not be afraid to speak up.

+ **A strong work ethic -** A role in operations is very fast paced and can be challenging at times. Were looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have Family Dinner, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognize achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so dont be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when we reached half a million customers.

If you want to be a part of this team and journey then we want to hear from you.

**If this all sounds like you then we'd love to hear from you.**

*At Octopus, we're looking for genuinely decent people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.*

  • Customer Support Representative

    2 weeks ago

    Houston, United States Nas Management, Inc. Full time

    We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership, we have seen rapid growth and are in immediate need of a lively and team-oriented Customer Support Representative to join our...

  • Customer Support Representative

    1 day ago

    Houston, United States Care One Enterprise Full time

    Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - **Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]** **Hours: 6pm - 6am** The **Customer Support Representative** will be responsible for, but not limited to: - High volume technical inbound/outbound call center environment providing end user phone...

  • Business Development

    2 weeks ago

    Houston, United States Houston Marketing Firm Full time

    The role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...

  • Business Development

    2 weeks ago

    Houston, United States Houston Marketing Firm Full time

    The role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...

  • Business Development

    8 hours ago

    Houston, United States Houston Marketing Firm Full time

    The role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...

  • Supply Chain/Customer Support Representative

    6 days ago

    Houston, United States Kelly Services, Inc. Full time

    #8216;At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Supply Chain/ Customer Support Representative to work at a premier company in Houston, TX. With us, its all about finding the job Supply Chain, Support, Representative, Customer, Supply, Production Scheduler, Staffing, Retail

  • Customer Support Representative

    2 weeks ago

    Houston, United States CareOne Full time

    Job Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]Hours: 6pm - 6am The Customer Support Representative will be responsible for, but not limited to: Opening, updating, and resolving support tickets using PassPort Alert Management System...

  • Customer Service and Sales Support Representative

    22 hours ago

    Houston, United States IndyDog Full time

    Job DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Support Representatives from the ground...

  • Customer Support Representative

    2 weeks ago

    Houston, United States Newport Associates Full time

    We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in crafting exceptional travel experiences for both corporate...

  • Customer Support Representative

    4 weeks ago

    Houston, United States Octopus Energy LLC. Full time

    **Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...

  • Customer Support Representative

    8 hours ago

    Houston, United States Octopus Energy LLC. Full time

    **Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...

  • Sales & Customer Support Representative

    2 weeks ago

    Houston, United States RS Utility Structures Inc Full time

    **Purpose**: Under the supervision of the Manager, Customer Support & Contracts, the Sales & Customer Support Representatives are responsible for ensuring that all pre and post-delivery requirements as specified by each Customer are met and for supporting outside sales activities by coordinating inside sales, order administration and customer support...

  • Customer Service And Sales Support Representative

    1 month ago

    Houston, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service And Sales Support Representative

    18 hours ago

    Houston, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service And Sales Support Representative

    7 hours ago

    Houston, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Support Representative

    5 days ago

    Houston, United States Darr Equipment Co. Full time

    **Position Overview** The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR’s will align with both Darr and 54 equipment/solution sales reps to “own” the customer. It is the responsibility of equipment sales to acquire new accounts...

  • Client Support Representative

    2 weeks ago

    Houston, United States AMG Marketing Full time

    At our company, we deliver the industry's most innovative and unforgettable client experience. We bring together services and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Customer Service Representative

    17 hours ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    1 week ago

    Houston, United States Favors HOTSHOT Delivery Full time

    Se habla español ** We are looking for a customer-oriented service representative. A customer service representative, or CSR, will provide service information and resolve any emerging problems that our customer accounts might face with deliveries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...