Customer Support Representative
4 weeks ago
Great new Career Opportunity in Long-Term Care Pharmacy
Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]
Hours: 6pm - 6am
The Customer Support Representative will be responsible for, but not limited to:
- Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
- High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
- Real time monitoring of automated dispensing machine to ensure service is not interrupted.
- Utilize remote desktop software along with end user to resolve issues using documented solutions.
- Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
- Serve as first line support and provide problem resolution to the customer.
- Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
- Properly triage calls and determine routing based on the nature of the call.
- Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
- Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
- Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
- Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
- Make outbound calls to the customer to ensure PassPort process patient medication timely.
- Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
- Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.
Education:
High school diploma/GED - Some college a plus
Professional Experience:
- 3-5 years of related experience/training in a technical inbound/outbound call center environment
- Knowledge of Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
- Extensive phone support of end user with various operating systems and software
- Must have excellent communication skills, ability to multi-task, and high attention to detail
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
- Competitive Salaries
- Comprehensive Healthcare Benefits
- 401(k) Retirement Plan
- Paid Time Off
- Opportunities to advance and grow your career
- And More
If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV
-
Customer Support Representative
3 weeks ago
Houston, United States Nas Management, Inc. Full timeWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership, we have seen rapid growth and are in immediate need of a lively and team-oriented Customer Support Representative to join our...
-
Customer Support Representative
5 days ago
Houston, United States OZ Digital LLC Full timeOZ Digital LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services. You will serve as the first point of contact for any...
-
Customer Support Representative
2 weeks ago
Houston, United States Care One Enterprise Full timeGreat new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - **Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]** **Hours: 6pm - 6am** The **Customer Support Representative** will be responsible for, but not limited to: - High volume technical inbound/outbound call center environment providing end user phone...
-
Business Development
4 weeks ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Business Development
3 weeks ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Business Development
1 week ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Supply Chain/Customer Support Representative
2 weeks ago
Houston, United States Kelly Services, Inc. Full time#8216;At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Supply Chain/ Customer Support Representative to work at a premier company in Houston, TX. With us, its all about finding the job Supply Chain, Support, Representative, Customer, Supply, Production Scheduler, Staffing, Retail
-
Houston, United States IndyDog Full timeJob DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Support Representatives from the ground...
-
Customer Support Representative
4 weeks ago
Houston, United States Newport Associates Full timeWe're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in crafting exceptional travel experiences for both corporate...
-
Customer Support Representative
1 month ago
Houston, United States Octopus Energy LLC. Full time**Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...
-
Customer Support Representative
1 week ago
Houston, United States Octopus Energy LLC. Full time**Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...
-
Sales & Customer Support Representative
3 weeks ago
Houston, United States RS Utility Structures Inc Full time**Purpose**: Under the supervision of the Manager, Customer Support & Contracts, the Sales & Customer Support Representatives are responsible for ensuring that all pre and post-delivery requirements as specified by each Customer are met and for supporting outside sales activities by coordinating inside sales, order administration and customer support...
-
Customer Service Support Representative
2 days ago
Houston, United States TEKsystems Full timeDescription:Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc....
-
Customer Service Support Representative
1 week ago
Houston, United States TEKsystems Full timeDescription: Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc....
-
Customer Service And Sales Support Representative
2 months ago
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Support Representative
2 weeks ago
Houston, United States Darr Equipment Co. Full time**Position Overview** The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR’s will align with both Darr and 54 equipment/solution sales reps to “own” the customer. It is the responsibility of equipment sales to acquire new accounts...
-
Client Support Representative
4 weeks ago
Houston, United States AMG Marketing Full timeAt our company, we deliver the industry's most innovative and unforgettable client experience. We bring together services and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...
-
Customer Service Representative
2 weeks ago
Houston, United States Clayton Services Full timeClayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...
