Customer Support Representative
3 weeks ago
**Customer Support Representative**
Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for our customers wallets with fair and affordable plans. Through our proprietary platform and custom-built stack, cloud-based billing, and sophisticated use of data science, were revolutionizing whats possible in energy. Were transforming the way people interact with their energy company, by making it approachable, easy-to-understand, and most importantly, 100% renewable. Weve distinguished ourselves by being named 2020s Energy Provider of the Year, which highlights our commitment to exceptional customer service. **Welcome to the future of energy**
Weve just hopped across the pond in the US and are making big strides in Texas...but thats only the beginning. Come join our rapidly growing team as we continue to break barriers in energy.
**Dont apply here.**
Were different. You wont believe it until you actually start working here. We try to explain it during the application and interview process but really, until youre immersed in our culture, youll realize youve never worked anywhere like it. Youll chat to customers over the phone and via email while being given the freedom to help them in a way you too would like to be helped. Youll take ownership of their needs and find a way, no matter what, to figure things out with them. We treat all of our customers like our grannies, (No offence intended - we really love our grannies) - with patience, kindness and warmth. We could tell you so many stories of the relationships customers have built with us as if we were family.
**We call it the Octopus effect.** It won't take long for those tentacles to wrap around your heart once you join us. Your colleagues will be some of the most amazing people youll be lucky enough to call friends. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanize the customer service experience.
**We dont lie - its not easy.** Learning in a fast-paced, ever-changing environment isnt for the faint-hearted. Every day you will come across problems not seen before, and youll be tasked with bringing about awesome solutions. Expect the unexpected. Ask questions, drive change and share your ideas. Theres a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. Well help you build your knowledge and be committed to your development. If youve got the attitude to thrive here and want to make a difference - well go that extra mile for you. + Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
+ Working in Operations, youll be at the heart of everything we do - helping our customers.
+ Taking full responsibility for all issues that you come across, youll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, youll be fully trained in every aspect of the customer experience and be able to help with any problem.
+ Every day, youll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.
+ You don't need any prior energy experience coming in - we'll meet you where you're at and teach you everything you need to know. We just ask that you are passionate about sustainability and providing world-class customer service
+ Highly motivated and lots of drive to succeed is a must
+ MS Office Suite Proficient
+ Highly organized
+ Energetic
+ Quick Learner
+ Takes instruction easily and follows through
+ Great **medical, dental, and vision insurance** options including FSAs.
+ **Unlimited paid time off** we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
+ **401(k)** plan with employer match.
+ **Parental leave**. Biological, adoptive and foster parents are all eligible.
+ **Pre-tax** commuter benefits.
+ **Flexible working environment:**
+ **Equity Options:** every Octopus employee owns part of the business. Were a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
+ **Modern office** or co-working spaces depending on location.
**If this all sounds like you then we'd love to hear from you.**
*At Octopus, we're looking for genuinely decent people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.*
-
Customer Support Representative
3 days ago
Houston, United States Nas Management, Inc. Full timeWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership, we have seen rapid growth and are in immediate need of a lively and team-oriented Customer Support Representative to join our...
-
Customer Support Representative
2 weeks ago
Houston, United States OZ Digital LLC Full timeOZ Digital LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services. You will serve as the first point of contact for any...
-
Customer Sales Support Representative
6 days ago
Houston, United States Trophy Windows, LLC Full timeWe are looking for a customer-oriented sales support representative for a growing manufacturing company. A sales support, or SSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best SSRs are genuinely excited to help customers. They’re...
-
Customer Support Representative
3 days ago
Houston, United States Moody Street Dental Full timeJob DescriptionJob DescriptionMoody Street Dental is looking for a customer service representative to join our team in our [location] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality...
-
Customer Support Representative
3 weeks ago
Houston, United States Care One Enterprise Full timeGreat new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - **Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]** **Hours: 6pm - 6am** The **Customer Support Representative** will be responsible for, but not limited to: - High volume technical inbound/outbound call center environment providing end user phone...
-
Business Development
1 month ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Business Development
1 month ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Business Development
3 weeks ago
Houston, United States Houston Marketing Firm Full timeThe role of the Business Development & Customer Support Representative is to help develop and execute the strategic sales and marketing plans for our clients accounts to continue to expand into new markets and territories. The Business Development & Customer Support Representative will be cross trained to work with the sales and marketing department to plan...
-
Customer Support Representative
1 month ago
Houston, United States CareOne Full timeJob Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]Hours: 6pm - 6am The Customer Support Representative will be responsible for, but not limited to: Opening, updating, and resolving support tickets using PassPort Alert Management System...
-
Customer Support Representative
3 weeks ago
Houston, United States CareOne Full timeJob Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]Hours: 6pm - 6am The Customer Support Representative will be responsible for, but not limited to: Opening, updating, and resolving support tickets using PassPort Alert Management System...
-
Supply Chain/Customer Support Representative
4 weeks ago
Houston, United States Kelly Services, Inc. Full time#8216;At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Supply Chain/ Customer Support Representative to work at a premier company in Houston, TX. With us, its all about finding the job Supply Chain, Support, Representative, Customer, Supply, Production Scheduler, Staffing, Retail
-
Houston, United States IndyDog Full timeJob DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Support Representatives from the ground...
-
Customer Support Representative
1 month ago
Houston, United States Newport Associates Full timeWe're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in crafting exceptional travel experiences for both corporate...
-
Sales & Customer Support Representative
6 days ago
Houston, United States RS Utility Structures Inc Full time**Purpose**: Under the supervision of the Manager, Customer Support & Contracts, the Sales & Customer Support Representatives are responsible for ensuring that all pre and post-delivery requirements as specified by each Customer are met and for supporting outside sales activities by coordinating inside sales, order administration and customer support...
-
Customer Service Support Representative
2 weeks ago
Houston, United States TEKsystems Full timeDescription:Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc....
-
Customer Service Support Representative
2 weeks ago
Houston, United States TEKsystems Full timeDescription: Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc....
-
Customer Service And Sales Support Representative
2 months ago
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Houston, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Service Support Representative
4 days ago
Houston, Texas, United States TEKsystems Full time:Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc. Coordinate...
