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GUCCI Lead Client Advisor

3 months ago

Washington, United States Gucci Group Full time

GUCCI Lead Client Advisor - Shops at Bravern (fixed term) Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Key Accountabilities

Team

Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;

Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;

Assist in the development and growth within your team;

Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;

Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;

Attract new clients by being a Brand Ambassador through networking within the community;

Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;

Contribute to upholding the visual display of all products in accordance with Gucci visual standards;

Support the daily operations of the store when management is not present;

First point of contact should a difficult client issue arise.

Key Requirements

Sales management experience in retail, luxury retail, or service-related industry preferred;

Bachelor’s Degree in a related field is preferred;

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;

Ability to manage competing priorities in a fast-paced environment;

Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;

Industry awareness and strong business acumen;

Strong verbal and written communication skills and excellent organizational skills;

Passion for the Fashion Industry;

Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – Washington

A reasonable estimate of the current base salary range is $17.00 USD to $19.25 USD.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

Medical

Dental

Vision

Paid Time Off (PTO)

401K

EOE M/D/F/V

Job Type

Regular

Start Date

2024-11-30

Schedule

Full time

Organization

Gucci America Inc.

About Us Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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