Patient Access Engagement Specialist- Imaging Scheduling
4 months ago
Description:
JOB REQUIREMENTS:
- Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
- Answer inbound calls in high volume call center environment.
- Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
- Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.
- Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures.
- Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
- Maintains a good working relationships with physician offices and fellow colleagues within the hospital.
- Ensures confidentiality of patient information.
- Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations/scheduling. Remain current with outpatient procedure knowledge and provides clinical prep instructions to callers as needed.
- Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
- This position also makes outbound calls to schedule patients and assists with the management of physician orders, in a variety of ways.
- Maintain acceptable productivity standards in high volume call center environment.
- Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form.
- 100% of work time spent on answering calls and scheduling appointments.
- Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.
MINIMUM QUALIFICATIONS:
- Minimum 6 months to one year of medical office experience, scheduling environment or call center required.
- AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
- Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Liaison II duties and workflow.
- Quality scores within expected range as outlined.
- No performance or disciplinary issues.
- ADDITIONAL REQUIREMENTS: Complete training exams with a passing score, proficient in 15 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.
PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
-
Atlanta, Georgia, United States Emory HealthcareEmory University Full timeJob SummaryWe are seeking a highly skilled Patient Access Priority Engagement Specialist to join our team at Emory Healthcare. As a key member of our access team, you will play a critical role in improving the internal access experience for employees and patients within the Emory Healthcare Network.Key ResponsibilitiesMaintain and monitor scheduling...
-
Patient Access Priority Engagement Specialist
9 hours ago
Atlanta, Georgia, United States Emory HealthcareEmory University Full timeJob SummaryWe are seeking a highly skilled Patient Access Priority Engagement Specialist to join our team at Emory Healthcare. This role is responsible for maintaining and monitoring scheduling guidelines and protocols across multiple sections, participating in special projects, and coordinating training and onboarding of new team members.Key...
-
Patient Access Engagement Specialist II
2 weeks ago
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryWe are seeking a highly skilled Patient Access Engagement Specialist II to join our team at Emory Healthcare. As a key member of our Scheduling Department, you will be responsible for providing exceptional customer service to patients and physician offices, while ensuring accurate and efficient scheduling of outpatient appointments.Key...
-
Patient Access Priority Engagement Specialist
2 weeks ago
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryWe are seeking a highly skilled Patient Access Priority Engagement Specialist to join our team at Emory Healthcare. As a key member of our access team, you will play a critical role in ensuring seamless patient access to our healthcare services.Key ResponsibilitiesMaintain and monitor scheduling guidelines and protocols across multiple...
-
Patient Access Engagement Specialist II
2 weeks ago
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Engagement Specialist II to join our team at Emory Healthcare. As a key member of our Scheduling Department, you will be responsible for providing exceptional customer service and ensuring seamless patient access to our healthcare services.Key ResponsibilitiesAct as the first point...
-
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryWe are seeking a highly skilled Patient Access Priority Engagement Specialist Lead to join our team at Emory Healthcare. As a key member of our patient access team, you will be responsible for coordinating, communicating, and training patient access teams for Emory Hospitals.Key ResponsibilitiesAssist in defining duties and responsibilities of...
-
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryWe are seeking a highly skilled Patient Access Priority Engagement Specialist Lead to join our team at Emory Healthcare. As a key member of our patient access team, you will be responsible for coordinating, communicating, and training patient access teams for Emory Hospitals in conjunction with the training team.Key ResponsibilitiesAssist in...
-
Patient Access Priority Engagement Specialist Lead
14 hours ago
Atlanta, Georgia, United States Emory Healthcare Full timeJob SummaryEmory Healthcare is seeking a highly skilled Patient Access Priority Engagement Specialist Lead to join our team. As a key member of our patient access team, you will be responsible for coordinating, communicating, and training patient access teams for Emory Hospitals.Key ResponsibilitiesAssist in defining duties and responsibilities of staff,...
-
Diagnostic Imaging Specialist
3 weeks ago
Atlanta, Georgia, United States Access Healthcare Direct Full timeJob Title: Diagnostic Imaging SpecialistJob Summary:Access Healthcare Direct is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for procedures, and ensuring high-quality images are captured.Key...
-
Travel Radiology Imaging Specialist
2 weeks ago
Atlanta, Georgia, United States Access Healthcare Full timeJob DescriptionJob Title: Travel Radiology Imaging SpecialistJob Type: Travel Healthcare JobLocation: Atlanta, GeorgiaJob Description:We are seeking a skilled Radiology Imaging Specialist to join our team as a Travel Healthcare Professional. As a Diagnostic Imaging Technician, you will be responsible for providing high-quality imaging services to patients in...
-
Travel Radiology Imaging Specialist
2 weeks ago
Atlanta, Georgia, United States Access Healthcare Full timeJob DescriptionJob Title: Travel Radiology Imaging SpecialistJob Type: Travel Healthcare JobLocation: Atlanta, GeorgiaJob Description:We are seeking a skilled Radiology Imaging Specialist to join our team as a Travel Healthcare Professional. As a Diagnostic Imaging Technician, you will be responsible for providing high-quality imaging services to patients in...
-
Radiology Imaging Specialist
3 weeks ago
Atlanta, Georgia, United States Access Healthcare Full timeJob SummaryAccess Healthcare is seeking a skilled Radiology Technician to join our team for a travel assignment in a dynamic healthcare setting. As a Radiology Imaging Specialist, you will play a critical role in providing high-quality diagnostic imaging services to patients.Key Responsibilities:Operate and maintain imaging equipment, including X-ray...
-
Field Engagement Specialist
3 weeks ago
Atlanta, United States Salto Inspired Access Full timeJob DescriptionJob Description:Why The Role Exists: We aim to have a leading role in the unstoppable process of replacing mechanical keys with technology. We strive to incorporate our features and benefits into people’s daily lives. The Field Engagement Specialist is a customer-centric problem solver that interacts with customers and end users to ensure...
-
Diagnostic Imaging Specialist
2 weeks ago
Atlanta, Georgia, United States Womens Imaging Specialists Full timeJob SummaryWomen's Imaging Specialists is seeking an experienced Diagnostic Imaging Specialist to join our team at our Atlanta location. As a Diagnostic Imaging Specialist, you will be responsible for performing high-quality mammography exams and providing exceptional patient care.Key ResponsibilitiesClinical Breast Imaging: Be well-versed in all aspects of...
-
Atlanta, United States Emory Healthcare Full timeOverview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We...
-
Radiology Imaging Specialist
2 weeks ago
Atlanta, Georgia, United States Access Healthcare Full timeJob DetailsSpecialty: Radiology ImagingDiscipline: Allied Health ProfessionalShift: 8 hours, daysEmployment Type: TravelAt Access Healthcare, we're seeking a skilled Radiology Technician to join our dynamic team. As a travel radiology imaging specialist, you'll work closely with our experienced team to deliver high-quality patient care and contribute to a...
-
Atlanta, United States Emory Healthcare Full timeOverview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We...
-
Patient Access Specialist
1 week ago
Atlanta, Georgia, United States Emory HealthcareEmory University Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Emory Healthcare. As a Patient Access Specialist, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.Key ResponsibilitiesProvide communications support to patients, families, and referring...
-
Patient Access Coordinator
2 weeks ago
Atlanta, Georgia, United States Emory HealthcareEmory University Full timeOverviewAt Emory Healthcare, we're committed to providing exceptional patient care and exceptional career opportunities. As a Patient Access Priority Engagement Specialist, you'll play a critical role in ensuring seamless access to our healthcare services.Key ResponsibilitiesMonitor and maintain scheduling guidelines and protocols across multiple...
-
Patient Access Specialist
2 weeks ago
Atlanta, Georgia, United States Emory HealthcareEmory University Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Emory Healthcare. As a Patient Access Specialist, you will play a critical role in providing exceptional patient care and ensuring a seamless experience for our patients and families.Key ResponsibilitiesProvide compassionate and empathetic communication to patients,...
