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Patient Access Priority Engagement Specialist Lead
2 months ago
We are seeking a highly skilled Patient Access Priority Engagement Specialist Lead to join our team at Emory Healthcare. As a key member of our patient access team, you will be responsible for coordinating, communicating, and training patient access teams for Emory Hospitals in conjunction with the training team.
Key Responsibilities- Assist in defining duties and responsibilities of staff, assigning work, monitoring progress, and ensuring timely completion of assigned tasks.
- Provide continuity during initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
- Offer ongoing performance feedback, address problems with new and existing employees, and assist with departmental workflow as needed.
- Maintain a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
- Identify, handle, and notify leadership of issues and initiate appropriate action for resolution.
- Serve as a point person for employee questions and coordinate team huddles, meetings, and workflow.
- Review and monitor reports, identifying trends and obtaining demographic and insurance information for preregistration/registration on all patients.
- Schedule procedures and follow-up appointments, ensuring and reviewing all demographic data for hospital visits.
- Bachelor's degree preferred and two years of healthcare, customer service, or related job experience preferred.
- Working knowledge of medical terminology, ICD-9/10, and CPT-4 basics, as well as detailed-oriented, effective communication skills, leadership, problem-solving, interpersonal, and customer service skills.
- Demonstrated key competencies, knowledge, and proficiency of Patient Access Priority Engagement Specialist II duties and workflow.
- Quality scores within expected range as outlined, with no performance or disciplinary issues and an annual evaluation rating of at least meeting.
- Proficient in scheduling all appointments and demonstrating knowledge of contact center operations.
- Demonstrating leadership characteristics and leadership courses, including IDP Call Center School (Supervisor Curriculum).
Emory Healthcare is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and/or veteran's status. We respect, value, and celebrate the unique perspectives and backgrounds of all individuals and strive to create an environment of collaboration and true belonging for all our patients and team members.