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Patient Access Engagement Specialist II

2 months ago

Atlanta Georgia, United States Emory Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Access Engagement Specialist II to join our team at Emory Healthcare. As a key member of our Scheduling Department, you will be responsible for providing exceptional customer service to patients and physician offices, while ensuring accurate and efficient scheduling of outpatient appointments.

Key Responsibilities
  • Answer inbound calls in a high-volume call center environment, providing enthusiastic and positive interactions with callers.
  • Enter patient demographic, medical, and financial information accurately into Cerner Millennium Scheduling Epic system.
  • Maintain a basic understanding of insurance, pre-certification, and referrals.
  • Perform scheduling functions in accordance with policies and procedures.
  • Responsible for scheduling, rescheduling, and cancellation of outpatient appointments and procedures.
  • Communicate and coordinate with other work units and hospital departments to facilitate accurate and complete registrations/scheduling.
  • Remain current with outpatient procedure knowledge and provide clinical prep instructions to callers as needed.
  • Provide timely responses to inquiries regarding patient accounts.
  • Make outbound calls to schedule patients and assist with the management of physician orders.
Requirements
  • Minimum 6 months to one year of medical office experience, scheduling environment, or call center required.
  • AS/BS degree in Business Administration, Healthcare, or medical office experience, scheduling environment, or call center preferred.
  • Demonstrated key competencies, knowledge, and proficiency of Patient Access Engagement Specialist duties and workflow.
  • Quality scores within expected range as outlined.
  • No performance or disciplinary issues.
Additional Requirements
  • Complete training exams with a passing score.
  • Proficient in 17 sections/skills.
  • Maintain quality scores of 85% or above.
  • Schedule adherence within established guidelines.
  • Proficient in all registration aspects.
  • Ability to navigate multiple applications.
  • Strong computer, writing, and customer service skills.