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Patient Access Coordinator
2 months ago
At Emory Healthcare, we're committed to providing exceptional patient care and exceptional career opportunities. As a Patient Access Priority Engagement Specialist, you'll play a critical role in ensuring seamless access to our healthcare services.
Key Responsibilities- Monitor and maintain scheduling guidelines and protocols across multiple sections.
- Participate in special projects as directed by supervisor or leadership.
- Contribute to clinic-wide access improvement initiatives.
- Coordinate training and onboarding of new team members.
- Perform quality assurance functions and duties.
- Oversee distribution of work queues and assignments.
- Monitor team metrics and distribute relevant reports.
- Serve as functional backup for updates to Workforce Management systems.
- Bachelor's degree preferred in a related field and at least 1 year of experience in a customer service, hospitality, call center, or sales environment.
- Demonstrated key competencies, knowledge, and proficiency of Patient Access Priority Engagement Specialist duties and workflow.
- Quality scores within expected range as outlined.
- No performance or disciplinary issues.
- Annual evaluation rating at least meeting.
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. We prohibit discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status, or any other classification protected by applicable federal, state, or local law.
