Guest Experience Associate

3 months ago

Farmington, United States AEG Full time

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? An individual that seeks to...

  • Play Hard
  • Care Deeply
  • Grow Together
  • Strive for Excellence
  • Create Awesome Experiences
Job Highlights:

Reports To: General Manager

Location: Farmington, MI

Compensation: Competitive hourly pay with internal growth opportunities

Position Overview:

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it's assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.

Role Scope & Responsibilities:

Guest Experience Excellence:
  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and emphatic manner.
Operational Excellence:
  • Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
  • Assist in guest scheduling, reservations, enrollments, and events.
  • Respond to phone calls, voicemails, and emails in a timely and professional manner.
  • Partner with center leadership on tracking inventory and supplies.
  • Collaborate with other departments to ensure timely and accurate service delivery.
  • Conduct daily facility walks and execute opening and closing checklists.
Problem Solving:
  • Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
  • Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.
Communication:
  • Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
  • Relay relevant information to the leadership team, including feedback from guests and teammates.
  • Able to communicate TOCA programming information to guests with knowledge and accuracy.
Administrative Duties:
  • Manage guest registration, waivers, and inquiries for services and events.
  • Assist in tracking attendance, collecting fees, and processing payments.
  • Prepare reports related to guest participation, feedback, and facility utilization as required.
Training and Development:
  • Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.
TOCA Culture:
  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
Qualifications & Experience:
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
Benefits:
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Memorable Guest Experience Associate

    1 week ago

    Farmington, Pennsylvania, United States Nemacolin Woodlands Resort Full time

    Welcome to Nemacolin Woodlands Resort, where the unexpected is always an opportunity to exceed expectations. Our associates embody this philosophy, and we're looking for someone who shares our passion for delivering exceptional service. As a Houseperson, you'll be at the forefront of creating unforgettable experiences for our guests.What We OfferA...

  • Guest Experience Supervisor

    1 week ago

    Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Supervisor to join our team at Nemacolin Inc. As a key member of our resort operations, you will be responsible for overseeing the Guest Experience administrative duties, leading the Guest Experience team, and ensuring exceptional customer service.Key ResponsibilitiesGuest Experience Administrative...

  • Guest Experience Supervisor

    3 weeks ago

    Farmington, United States Nemacolin Inc Full time

    ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Oversee the Guest Experience administrative duties including running reports, coding invoices, and tracking commissions. Lead the Guest Experience team on their daily communications, including phone...

  • Guest Experience Supervisor

    3 weeks ago

    Farmington, Michigan, United States Nemacolin Inc Full time

    Job Title: Guest Experience SupervisorAt Nemacolin Inc, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our resort operations, you will be responsible for overseeing the Guest Experience administrative duties, including running reports, coding invoices, and tracking commissions.Key Responsibilities:Lead the...

  • Guest Experience Manager

    3 weeks ago

    Farmington, Michigan, United States Stand Out For Good Full time

    Join Our Team as a Guest LeadAt Stand Out For Good, we're committed to creating a safe and inclusive shopping experience for our guests. As a Guest Lead, you'll play a vital role in driving sales, improving guest satisfaction, and fostering a positive team environment.Key Responsibilities:Lead and support management in achieving store goals, including sales...

  • Guest Experience Team Lead

    2 weeks ago

    Farmington, Michigan, United States Nemacolin Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Supervisor to oversee the administrative duties of our Guest Experience team. This role requires exceptional leadership and communication skills to ensure seamless guest interactions.Key ResponsibilitiesLead the Guest Experience team in their daily communications, including phone calls, texts, and...

  • Guest Lead

    2 weeks ago

    Farmington, Michigan, United States Stand Out For Good Full time

    Job Title: Guest LeadAbout the Role:At Stand Out For Good, we're committed to creating a safe haven for women who've been ignored or excluded. As a Guest Lead, you'll play a vital role in delivering exceptional customer service, driving sales, and maintaining a clean and well-maintained store environment.Key Responsibilities: Provide guests with exceptional...

  • Event Server

    4 weeks ago

    Farmington, United States Delaware North Full time

    About the OpportunityDelaware North Gaming is seeking part-time Servers to join our team at Finger Lakes Gaming in New York. As a Server, you will be responsible for providing exceptional service skills, ensuring guests receive a service that exceeds their expectations.Key ResponsibilitiesGreet and attend to guests' needs, provide menus and clearly...

  • Director of Guest Services

    3 weeks ago

    Farmington, United States Nemacolin Inc Full time

    The Director of Guest Services is responsible for managing the Guest Experience Agents, The Welcome Experience, Rooms Control, Guest Service Agents, Bell/Valet, Transportation, etc. The individual in this role places an emphasis on training and associate development as well as implementation of procedures and policies consistent with a professional...

  • Guest Service Associate

    5 months ago

    Farmington, United States Aqua-Tots Swim School Full time

    Are you looking for a FUN and AMAZING place to work? Then look no further because Aqua Tots Swim Schools is where you want to be! Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and love kids! Looking to fill position ASAP. Hiring process can take less than 1...

  • Guest Lead Ambassador

    3 weeks ago

    Farmington, Michigan, United States Stand Out For Good Full time

    Stand Out For Good is a dynamic retailer dedicated to empowering women to be their authentic selves. We're more than a brand - we're a community that values inclusivity, diversity, and individuality. As a Guest Lead, you'll play a vital role in shaping the shopping experience for our customers. Your mission will be to create a welcoming and engaging...

  • Spa Guest Service Ambassador

    2 weeks ago

    Farmington, Michigan, United States Nemacolin Inc Full time

    ROLE SUMMARY:We are seeking a highly motivated and charismatic Spa Guest Service Attendant to join our team at Nemacolin, a world-renowned luxury resort in southwestern Pennsylvania. As a key member of our Spa department, you will be responsible for providing exceptional guest experiences, ensuring seamless check-ins and check-outs, and delivering top-notch...

  • Brand Standards, Guest Experience

    7 days ago

    Farmington, United States Ecolab Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients...

  • Brand Standards, Guest Experience

    1 week ago

    Farmington, United States Ecolab Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...

  • Brand Standards, Guest Experience

    3 months ago

    Farmington, United States Disability Solutions Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...

  • Guest Service Agent

    2 months ago

    Farmington, United States Nemacolin Inc Full time

    Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions...

  • Spa Guest Service Attendant

    1 month ago

    Farmington, United States Nemacolin Inc Full time

    POSITION SUMMARY: Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. We are seeking key...

  • Spa Guest Service Ambassador

    3 weeks ago

    Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Position SummaryNemacolin, a world-renowned luxury resort, is seeking a highly skilled and charismatic Spa Guest Service Attendant to join our team. As a key member of our Spa department, you will be responsible for delivering exceptional guest experiences and ensuring that every visit is memorable and enjoyable.Key ResponsibilitiesGreet and welcome guests,...

  • Spa Guest Service Ambassador

    1 week ago

    Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Spa Guest Service Attendant to join our team at Nemacolin Inc. As a key member of our spa department, you will be responsible for providing exceptional guest service, ensuring a memorable experience for our visitors.Key Responsibilities Greet and assist guests, responding to their requests and needs...

  • Spa Guest Service Ambassador

    1 week ago

    Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryWe are seeking a highly skilled Spa Guest Service Attendant to join our team at Nemacolin Inc. As a key member of our spa department, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key ResponsibilitiesGreet and assist guests with their spa needs, providing a warm and welcoming...