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New Customer Specialist

2 months ago

King of Prussia, United States The J.G. Wentworth Company Full time
Overview

New Customer Specialist

Location: Chesterbrook, PA

The New Customer Specialist (NCS) will be responsible for fielding calls and web inquiries from our various marketing channels. NCS will identify the most appropriate product offering based on each consumer's request and pre-qualification status, and then ensure a successful handoff to the proper internal or external business line. Additionally, the NCS will proactively help customers who apply for third-party services offered through the JG Wentworth Marketplace. Data capture and strong customer service are key components of the role.

Responsibilities

  • Maintain a deep understanding of all existing products and those we may add to our product suite.
  • Proficiently and professionally handle calls with a mastered ability to identify potential products.
  • Follow a consistent call flow to accurately obtain all required data points from customers as they pertain to the qualification process and the application.
  • Remain adaptable to all potential customer service situations, responses, inquiries, etc. and seek management advice or peer support as needed.
  • Follow up with assigned customers and related third parties to help drive conversion of JGW Marketplace leads (e.g. Pre-Settlement)
  • Work all assigned web leads, return calls, voicemails, abandoned calls, etc. as directed
  • Communicate new product and service opportunities, special developments, information and/or feedback gathered through field activity to appropriate company staff
  • Performs other related duties as assigned
Qualifications
  • 4-year college degree OR relevant work experience required
  • Prior customer service experience required
  • Effective time management
  • Excellent communication and listening skills
  • Detail oriented
  • Work cooperatively with other members of the team
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.

Benefits:
  • Full Medical/Vision/Dental Benefits
  • 401K with Company Match
  • 15 Days PTO
  • Paid Vacations & Holidays
  • An Unmatched Company Culture
  • On-Site Gym & Gym Membership Reimbursement
  • Employee Referral Bonuses
  • Public Transportation Discounts
  • Company Happy Hours
  • Business Casual Dress Code

Start building your career with J.G. Wentworth today

J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.