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Customer Success Manager

3 months ago

Lake Forest, United States PEAK Technical Staffing USA Full time

We are looking for Customer Success Project Manager is detail-oriented and can manage multiple, concurrent, fast-paced projects and is passionate about customer service and tech-savvy. This position is responsible for the successful project completion of large, complex, multi-million-dollar capital projects.

This position requires high level customer and sales director communication, the tracking of project status, and the creation of reports, analytics, and both written and verbal communication. The position is responsible for following newly created internal project management processes and influencing work by various departments.

ESSENTIAL DUTIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work daily as a business partner with the Sales Directors and Account Management Director
  • Evaluate the sales funnel to anticipate project needs and to be prepared for project kick-off meetings
  • Follow and direct others in Prince2 project management methodology.
  • Establish large roll out projects based on a project plan with milestones, timelines, dependencies, communication plan and contingency plans.
  • Define the success factors and measurements to conduct project
  • Conduct forward planning with field operations to detail work plan
  • Demonstrate professional project management skills based on formal training and performance managing complex and large projects.