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Behavioral Health Patient Care Navigator
3 months ago
Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.
Important Note: Mary's Center is mandating the COVID-19 vaccine + booster for all staff.
The Behavioral Health Patient Care Navigator I (PCN) plays a crucial role at Mary's Center by providing the first line of customer service interaction with participants for the entire behavioral organization. It requires the ability to converse with the public in a culturally humble way to ease the participant's access to care. The Behavioral Health Patient Care Navigator (PCN) is to collect demographic, and insurance related information required prior to service delivery. Bilingual Spanish language skills strongly preferred
Reportability
This position will report directly to the Behavioral Health Patient Care Supervisor and consult Behavioral Health Operations Manager or clinical program staff.
Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The tasks include the following activities and functions.
- Greet & welcome patients, visitors, and others to Mary's Center.
- Facilitate a positive and efficient office environment by modeling professional performance and conduct.
- Communicate pertinent information to participants and Behavioral Health clinic team members.
- Adhere to all Mary's Center's confidentiality & HIPAA policies.
- Assess care affordability and assist enrollment in insurance or discount programs.
- Complete insurance verification, reminder calls, mail/fax requests, scheduling, annual consent updates for all assigned providers.
- Assure efficient operations in the registration and billing processes by retrieving and tracking all participant copays/payments at assigned Behavioral Health site location and/or through virtual work.
- Implement clinical questionnaires and surveys in preparation for participant care.
- Maintain, coordinate, and organize participant records in eClinical Works (eCW).
- Prepare and maintain the participant waiting/care area.
- Other duties as assigned by supervisor.
Qualifications
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills & Abilities -
- Minimum of High School Diploma or GED equivalent.
- Previous experience as a receptionist in a medical or behavioral health office setting desired.
Language Requirements - Ability to communicate effectively in English is required. Additional language proficiency or fluency in Spanish preferred.
Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.
Work Environment - Mostly in a typical office with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions.
The Benefits:
- Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
- 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
- Tuition reimbursement of $2000/year towards education assistance and professional development
- Transportation subsidy via metro & bus
- Employee Assistance Program (EAP)
