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Operational Excellence Principal

3 months ago

Boston, United States Plymouth Rock Assurance Full time

The Operational Excellence Principal is a member will work with cross-functional teams to significantly improve business models. The goal of this role is to improve end-to-end processes that start and end with the customer. During an engagement, this role will successfully partner with a Business to diagnose issues, design solutions, implement recommendations and support measuring results. In addition to leading a variety of reengineering activities, the Principal will also act as a change agent to ensure solutions are implemented and projected results are achieved. This individual must have strong leadership, problem solving and communication competencies.

Essential Functions and Responsibilities:

  • Methodology: Successfully lead cross-functional teams through all phases of a Lean, Six Sigma or Reengineering effort (e.g., discover, diagnose, design, implement, measure & improve) and all aspects of an improvement (e.g., people, process, technology & policy).
  • Delivery: Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful, realized business value. By leveraging various experiences, successfully apply a broad range of tools, methodologies and frameworks that deliver tangible results.
  • Relations: Demonstrate the ability to influence others using a variety of tactics; develop trusting Business relationships to foster alignment, transparency and collaboration. Resolve resistance to change so that innovative solutions are successfully implemented in a timely manner.
  • Expertise: Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries. Provide ad-hoc advice and expert consultation. Facilitate workshops to educate and inform colleagues.
  • Development: Coach, mentor and develop colleagues within and outside the Operational Excellence team. Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.
  • Management: Help the Operational Excellence team identify & prioritize operational improvement initiatives as they relate to improving the customer & colleague experience.

Qualifications and Education:

Education:

  • A BS/BA is required (science/engineering preferred)
  • A masters degree or equivalent experience is required (operations/process reengineering preferred)
  • A Lean Six Sigma Black Belt Certification is preferred

Experience:

  • You have 3-5 years of experience in operational improvement with a track record of collaborating on cross-functional initiatives that resulted in creating significant value. Experience in insurance and consulting is a plus.
  • You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies and toolkits; you have experience with Lean, Six Sigma, Hammer Reengineering, Change Management and Organizational Design.
  • You have familiarity with a variety of intelligent automation tools used for improving operations (e.g., RPA, OCR, ML, AI, etc.)
  • You can link strategy to execution and have experience taking risks and learning from mistakes.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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