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Principal of Operational Excellence

2 months ago

Boston, Massachusetts, United States Plymouth Rock Assurance Full time

Position Overview: The Principal of Operational Excellence plays a pivotal role in a forward-thinking organization dedicated to enhancing processes and providing outstanding customer service. This role requires collaboration with diverse teams to refine business strategies and optimize comprehensive workflows. The ideal candidate will spearhead reengineering projects, implement effective solutions, and serve as a catalyst for change to ensure successful results.

Key Responsibilities:

  • Facilitate cross-departmental teams in Lean, Six Sigma, or Reengineering initiatives
  • Define and manage intricate projects to yield measurable business improvements
  • Build and maintain strong relationships to encourage teamwork and synergy
  • Remain updated on best practices and trends in operational excellence
  • Guide, mentor, and empower team members to promote ongoing enhancement
  • Identify and prioritize initiatives for operational advancement

Qualifications and Education:

Educational Background:

  • Bachelor's degree in a relevant field (science or engineering preferred)
  • Master's degree or equivalent experience in operations or process reengineering preferred
  • Lean Six Sigma Black Belt Certification is a plus

Professional Experience:

  • 3-5 years of experience in operational enhancement
  • Proficiency in Lean, Six Sigma, Change Management, and Organizational Design
  • Knowledge of intelligent automation tools for process improvement
  • Capability to connect strategic objectives with execution and learn from experiences

About Plymouth Rock Assurance:

Plymouth Rock Assurance is a prominent provider of personal and commercial insurance in the Northeast and mid-Atlantic regions. With a commitment to customer satisfaction and continuous improvement, Plymouth Rock empowers its workforce and cultivates customer loyalty. The company is recognized for its service excellence and holds an A.M. Best rating of 'A-/Excellent'.