Customer Service Representative

2 weeks ago

Sturgis, United States J.B. Poindexter Full time
MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks

Morgan Olson's leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Job Title: Customer Service Representative

Business Job Titles: Customer Service Representative

Job Description:

At Morgan Olson, our customer service representatives play a crucial role in building and maintaining strong relationships with our customers. Successful candidates will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in a professional and efficient manner to maximize customer satisfaction.

ESSENTIAL FUNCTIONS AND ACTIVITIES:
  • Manage a large volume of inbound calls, and emails, with efficiency.
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences.
  • Accurately enter and process orders in a timely manner using company software.
  • Ability to look up part numbers using online catalogs.
  • Assists customers with order placement and issue resolution.
  • Track orders, shipments, and process returned goods requests.
  • Provide feedback to management regarding service failures or customer concerns.
  • Diligently follow-up on customer inquiries and resolve open issues.
  • Adhere to company policy by exceeding customer expectations.
  • Supporting continuous improvement activities.
  • Adhere to quality policy by exceeding customer expectations.
  • Maintain high customer satisfaction ratings.
  • Cross communicates with other departments in Morgan Olson.
  • Support teammates and other duties as assigned.
QUALIFICATIONS:
  • Creative, hands-on problem solver.
  • Good follow-up capability.
  • Team player with strong interpersonal and organizational skills.
  • Ability to communicate effectively and effective de-escalation skills.
  • Proficient ability to prioritize a fluctuating workload.
  • Friendly and professional phone skills.
  • Effective at de-escalating customer concerns.
  • Customer Service or prior Sales experience 2 years
  • MS Office products
  • Salesforce Software preferred, but not required.
  • Ability to read and interpret drawings, diagrams, bill of materials and analyze data.
  • Experience in order entry practices.
  • Excellent Telephone etiquette.
Benefits
  • Medical, Dental, Vision, 401(k)
  • Company paid life insurance
  • 10 company paid holidays
  • Vacation and personal time

Equal Opportunity Employer

#LI-CM2

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