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Customer Service Representative

2 months ago

Sturgis, Michigan, United States J.B. Poindexter Full time

At Morgan Olson, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in building strong relationships with our customers. Your excellent communication and interpersonal skills will enable you to provide top-notch support, answer questions, and resolve issues efficiently. You'll be responsible for managing a high volume of inbound calls and emails, engaging with customers in a friendly and professional manner, and accurately processing orders using our company software. You'll also be able to look up part numbers using online catalogs, assist customers with order placement and issue resolution, track orders and shipments, and process returned goods requests. Your ability to follow up on customer inquiries and resolve open issues will be crucial in maintaining high customer satisfaction ratings. You'll work closely with other departments to ensure seamless communication and support. If you're a creative problem solver with strong interpersonal and organizational skills, we encourage you to apply for this exciting opportunity. You'll have the chance to work with a talented team, learn new skills, and contribute to the success of our company. We offer a competitive benefits package, including medical, dental, vision, 401(k), and company-paid life insurance. We're an equal opportunity employer and welcome applications from diverse candidates.