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Customer Operations Representative

4 months ago

Morgan Hill, United States Anritsu Full time

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees.We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing.Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job."Come find out what Anritsu has to offer you

As a Customer Operations Representative working in our Morgan Hill, CA office, you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when a customer calls to inquire about our products and services through to delivering the product or returning an item from Service. You will be interacting with many people within the organization so strong communication skills are crucial. This particular position in Customer Operations will be primarily focused on issuing quotes and providing pre-sales support

Key Responsibilities include:

  • Build loyal customer relationships via telephone, offering personal attention and exceptional service.
  • Pre-sales and/or post-sales customer support
  • Primary contact for our Sales Teams and external customers.
  • Efficient processing of Service quotes, orders, and requests received in a timely and efficient manner - meeting our Customer Satisfaction and turn-around time objectives.
  • Act as liaison between customers and internal organizations
  • Effective communication to all levels of the organization and external customers to ensure quality service.
  • Manage the day to day relationship within our customer base.
  • Ensure business process and service standards are met.
  • Promote a positive and teamwork environment.
  • Keep management informed of any changes or significant concerns that impact the department.
  • Reporting to the Customer Operations Supervisor based in Morgan Hill, CA
Requirements:

Essential:
  • Be proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
  • Be professional in appearance and communication with excellent phone skills.
  • Have strong interpersonal as well as excellent verbal and written communication skills.
  • Be highly organized and able to coordinate different tasks. Have experience interacting professionally with internal and external customers.
  • Be a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
  • Work well as a team member and team contributor
  • Flexible hours
Preferred:
  • Possess an Associates or Bachelor's Degree in Business Administration
  • SAP experience
  • Salesforce experience
  • Technical skills or experience in the Test and Measurement environment
  • Order Management/Order Entry experience in a Service environment
In order to be successful in this role, the following competencies and behavior skills are desirable:
  • The candidate must be comfortable in a dynamic, fast paced business environment.
  • Be highly organized and able to coordinate different tasks.
  • Be driven, highly self-motivated, energetic, and experienced interacting professionally with customers.
  • Be analytical and able to make good job related decisions
  • Be goal-driven and achievement oriented
  • Be self-motivated, disciplined and resolution/solution oriented
  • Possess ability to multi-task and prioritize daily responsibilities
  • Remain calm under pressure


The annual base salary range for this position is $27hr - $32/hr. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Why work at Anritsu?Please visit us on Comparably to see what our employees love about working here

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)