Marketing Guest Experience Representative

6 days ago

Williamsburg, United States Hilton Grand Vacations Full time

Currently seeking team members who are passionate about building lasting vacation memories for guests.

If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

What will I be doing?

As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.

  • Prepares and submit all room block assignments.
  • Communicates with front desk, housekeeping and maintenance on room status and assignment moves.
  • Orders and tracks marketing collateral pieces for site's operation.
  • Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.
  • Provides guest with resort and or area information in the event the agent is occupied with room checks or another client.
  • Assists with events information and forms that need to be signed.
  • Provides and updates the master list with tour status and room information.
  • Prepares arrivals report for In-House Marketing.
  • Attends all meetings regarding program.
  • Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls.
  • Provides outstanding customer service.
  • Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.
We offer an extraordinary benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

What are we looking for....

We believe that at the core of our company's success are our Team Members To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Proficient with Microsoft Word, Excel and Outlook
  • Excellent written and verbal communication skills with strong sense of customer service
  • Good organizational skills and detail oriented
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous Vacation Ownership and guest relations experience


What will it be like to be a Team Member.....

HGV is now offering first day benefits to new employees

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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