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Customer Retention Representative

3 months ago

Schiller Park, United States CoinFlip Full time

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil. CoinFlip's digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune's Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech. The Customer Retention Representative is responsible to generate revenue growth through the development of relationships with existing customers. This position will be tasked with contacting inactive customers via phone, with SMS follow ups, attempting to regain their business. A demonstrated ability to communicate complex ideas and influence outcomes through a consultative relationship will create success. This position is an 'in-office' position. Responsibilities: Ability to effectively and efficiently reach out to hundreds of customers a day via phone. With potential follow up SMS messages Identify target customers through analysis and critical thinking Conduct outreach to customers via phone and SMS Engage customers in opportunity discussions centered around the benefits of using our cryptocurrency kiosk Utilize a broad range of sales skills to create an opportunistic and trusted relationship Educate customers about how to leverage our value-added services and explain our customer benefits Handle objections from, and competing offers to, customers Utilize a broad range of sales strategies and marketing techniques to drive growth (discount codes, etc) Identify trends and opportunities within our consumer base to drive growth in per-customer average revenue Other duties as assigned Qualifications: Demonstrated ability to influence decisions in others. Strong consultative selling skills. Capacity to explain complex topics to a wide variety of audiences. Ability to build a rapport with others Proven track record of managing diverse relationships. Goal oriented with a history of exceeding goals. Excellent speaking ability and presentation skills. Highly self-motivated to achieve and exceed target revenue goals. Capable of working in a highly entrepreneurial environment. Exceptional verbal skills. Able to work independently and be self-motivated Nice to Have: Basic knowledge of cryptocurrency and blockchains General passion and knowledge of fintech and crypto Bilingual (English and Spanish) Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical "startup" - we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees. CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.