PT Customer Lead

2 months ago

Jacksonville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 347787_external_USA-NC-Jacksonville
Address: USA-NC-Jacksonville-175 Freedom Way
Store Code: Store 00349 Front End (7208974)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    1 month ago

    Jacksonville, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • District Support Pharmacist PT

    4 weeks ago

    Jacksonville, Florida, United States CVS Health Full time

    Join CVS Health as a District Support Pharmacist PTAt CVS Health, we're committed to delivering exceptional patient care and improving health outcomes. As a District Support Pharmacist PT, you'll play a critical role in leading our pharmacy teams and driving business growth.Key Responsibilities:Lead and develop pharmacy teams to achieve business objectives...

  • Customer Service Lead

    1 month ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K Granite Pl is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of customer service representatives.Key...

  • Customer Service Lead

    3 weeks ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K Richlands Highway is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping...

  • Customer Service Lead

    3 weeks ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of customer service representatives.Key...

  • Customer Service Lead

    1 month ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K St Johns Bluff S is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping...

  • Customer Service Lead

    1 month ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K St Johns Bluff S is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all...

  • Customer Service Lead

    1 month ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K Granite Pl is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for...

  • Customer Service Lead

    2 weeks ago

    Jacksonville, Florida, United States Circle K Full time

    Lead Customer Service Representative Opportunity at Circle KAs a Lead Customer Service Representative at Circle K, you will play a key role in delivering exceptional customer experiences and driving sales growth. Your responsibilities will include:Key Responsibilities:Providing prompt and courteous customer service, resolving customer issues in a timely and...

  • Customer Service Lead

    4 weeks ago

    Jacksonville, Florida, United States GAT Airline Ground Support Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at GAT Airline Ground Support. As a key member of our operations team, you will be responsible for ensuring a safe and efficient work environment for our crew, while also providing exceptional customer service to our passengers.Key ResponsibilitiesLead and manage a team of...

  • Customer Service Lead

    2 weeks ago

    Jacksonville, Florida, United States HD Supply Holdings, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Care Associate Lead to join our team at HD Supply Holdings, Inc. As a key member of our Customer Care team, you will be responsible for providing oversight and guidance to a team of customer care associates. Your primary focus will be on ensuring that our customers receive exceptional service and...

  • Shuttle Driver PT PM

    5 days ago

    Jacksonville, Florida, United States WallyPark Full time

    Job Summary:WallyPark is seeking a reliable and friendly Shuttle Driver PT PM to transport airport passengers to and from airport parking facilities safely. As a Shuttle Driver PT PM, you will be responsible for providing excellent customer service, ensuring the safety of our passengers, and maintaining a clean and well-maintained shuttle bus.Key...

  • Support Lead

    2 weeks ago

    Jacksonville, Florida, United States Five Below Full time

    Job Title: Support Lead - Customer ExperienceAt Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead - Customer Experience, you'll play a key role in ensuring that every customer interaction is exceptional. Your primary responsibility will be to assist the Store Manager/Leader and Customer Service Manager in...

  • Customer Service Lead

    4 weeks ago

    Jacksonville, United States Talent Acquisition Team at GAT Full time

    FLJAX - UA, 2400 Yankee Clipper Drive, Jacksonville, Florida, United States of America Req #1687 Monday, September 23, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage. Classification: Variable Hour, Non-Exempt Job...

  • Customer Service Lead

    4 months ago

    Jacksonville, United States GAT Airline Ground Support Full time

    GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage. Classification: Variable Hour, Non-Exempt Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew...

  • Customer Service Lead

    4 weeks ago

    Jacksonville, United States Wearegat Full time

    FLJAX - UA, 2400 Yankee Clipper Drive, Jacksonville, Florida, United States of America Req #1687 Monday, September 23, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage. Classification: Variable Hour, Non-Exempt Job...

  • Customer Service Lead

    4 weeks ago

    Jacksonville, Florida, United States Talent Acquisition Team at GAT Full time

    Job SummaryThe Customer Service Lead plays a critical role in ensuring a safe and efficient work environment for the entire crew while safeguarding the aircraft and flight performance.This position is responsible for supporting the professional development of Customer Service Agents, ensuring they are knowledgeable about ground operations related to GAT...

  • Customer Service Team Lead

    2 weeks ago

    Jacksonville, Florida, United States HD Supply Holdings, Inc. Full time

    Key Responsibilities: Provide guidance and oversight to a team of customer care associates.Key Performance Indicators: Ensure timely and effective resolution of customer inquiries.Requirements: 2+ years of experience in customer-facing roles.About the Role:This role is responsible for administering and providing oversight for a wide variety of customer care...

  • Customer Service Representative

    5 days ago

    Jacksonville, Florida, United States Oportun Full time

    About OportunOportun is a mission-driven fintech that empowers its 2.0 million members to achieve their financial goals. With intelligent borrowing, savings, and budgeting capabilities, we provide responsible and affordable credit to those who need it most.Our CultureWe foster a diverse, equitable, and inclusive culture where everyone feels a sense of...

  • Customer Service Team Lead

    1 week ago

    Jacksonville, Florida, United States Circle K Full time

    Customer Service Team LeadAt Circle K, we're looking for a skilled Customer Service Team Lead to join our team. As a key member of our store operations team, you'll be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer service to...