Guest Service Agent

5 days ago


Arlington, United States StepStone Hospitality Full time

Job Type

Part-time

Description

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Guest Service Agent. The successful candidate will be responsible for registering and assigning rooms to guests, answering inquiries about hotel services, and making reservations for guests. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service.

Responsibilities:

•Register and assign rooms to guests.

•Issue room keys and escort instructions to Guest Service Agent or directly to guest.

•Sort, track, and distribute incoming mail and messages.

•Transmit and receive messages using all communication avenues.

•Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

•Keep record of room availability and rate.

•Compute bills, collect payment, and make change for guests.

•Make, confirm, and cancel reservations via all communication avenues.

•Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

•Make reservation, transportation, or entertainment reservations for guests.

•Deposit guest payments and maintain accurate records.

Requirements:

•High school diploma or equivalent.

•Previous experience in a hotel or customer service environment preferred.

•Excellent communication and interpersonal skills.

•Ability to multitask and work in a fast-paced environment.

•Strong organizational and time management skills.

•Proficient in Microsoft Office and hotel reservation software.

•Ability to work flexible hours, including nights, weekends, and holidays.

We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

•High school diploma or equivalent.

•Previous experience in a hotel or customer service environment preferred.

•Excellent communication and interpersonal skills.

•Ability to multitask and work in a fast-paced environment.

•Strong organizational and time management skills.

•Proficient in Microsoft Office and hotel reservation software.

•Ability to work flexible hours, including nights, weekends, and holidays.

We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • Guest Service Agent

    2 months ago


    Arlington, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B111 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago


    Arlington, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4KI [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Agent

    3 weeks ago


    Arlington, Virginia, 22203, Arlington County, VA, United States Westin Arlington Gateway Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Arlington, United States Eurest Full time

    Job DescriptionJob Description Eurest We are hiring immediately for a full time GUEST SERVICES AGENT position.Location: 1770 Crystal Drive, Arlington, VA 22202 Note: online applications accepted only.Schedule: Full time schedule. Monday - Friday, hours may vary. More details upon interview. Requirement: Experience preferred.*Internal Employee Referral Bonus...

  • Guest Service Agent

    2 months ago


    Arlington, United States Hilton Full time

    The DoubleTree by Hilton Crystal City is seeking a Guest Service Agent to join their Front Office team! This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away! The ideal candidate will have a genuine passion for hospitality and is ready to deliver exceptional customer service...


  • Arlington, Virginia, United States Sheraton Pentagon City Full time

    Overview:The Front Desk Agent plays a critical role in ensuring that our guests have a memorable and enjoyable stay at the Sheraton Pentagon City. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess guest registrations, including verifying...


  • Arlington, Virginia, United States Hilton Garden Reagan National Air Full time

    Job DescriptionThe Front Desk Agent plays a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. This dynamic role requires a friendly and approachable individual who can provide top-notch service while maintaining accurate records and resolving any issues that may arise.Main Responsibilities:Manage the front desk...


  • Arlington, Virginia, United States Sheraton Pentagon City Full time

    Why Work with Us?At Sheraton Pentagon City, we offer a dynamic work environment, opportunities for career growth and development, and a comprehensive benefits package. Our Front Desk Agents play a vital role in ensuring seamless guest interactions, from arrival to departure.Responsibilities and RequirementsYour key responsibilities as a Front Desk Agent will...


  • Arlington, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 589F80FBF928DB5694B9F65E0C90474E [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...

  • Front Desk Agent

    2 months ago


    Arlington, United States HYATT Hotels Full time

    Hyatt Hotels - 1325 Wilson Boulevard [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties; Provide...


  • Arlington, United States Jesus Sanchez - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Arlington, United States Jesus Sanchez - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Arlington, United States Jesus Sanchez - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Arlington, Virginia, United States Evolution Parking & Guest Services Full time

    About the Role:We are seeking a skilled and enthusiastic Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will play a critical role in delivering exceptional customer experiences to our hotel guests.Your key responsibilities will include assisting guests with their vehicles, providing information and...

  • Front Desk Agent

    1 week ago


    Arlington, United States Donohoe Companies Full time

    Join Our Front Desk Team at Residence Inn Arlington! Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel where most guest interactions occur. Your role is vital in shaping our guests' overall experience. At our hotel, we value and respect everyone. If you are proactive, enthusiastic,...

  • Front Desk Agent

    2 weeks ago


    Arlington, United States Donohoe Companies Full time

    Join Our Front Desk Team at Residence Inn Arlington! Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel where most guest interactions occur. Your role is vital in shaping our guests' overall experience. At our hotel, we value and respect everyone. If you are proactive, enthusiastic,...


  • Arlington, Virginia, United States Marriott Hotels & Resorts Full time

    Role Summary: Marriott Hotels & Resorts is seeking a Guest Experience Specialist to join its team. In this role, you will be responsible for creating memorable guest experiences by delivering exceptional customer service and support.About the Role: As a Guest Experience Specialist, you will be the face of our hotel, interacting with guests on a daily basis...


  • ARLINGTON, United States Ann Nguyen - State Farm Agent Full time

    ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Ann Nguyen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...


  • Arlington, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Suite, Agent, Hotel, Office Agent, Operations


  • Arlington, United States Ann Nguyen - State Farm Agent Full time

    ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Ann Nguyen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...