Guest Service Agent

4 weeks ago

Arlington, United States Hilton Full time

The DoubleTree by Hilton Crystal City is seeking a Guest Service Agent to join their Front Office team This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away

The ideal candidate will have a genuine passion for hospitality and is ready to deliver exceptional customer service to our guests and their peers. Experience within a fast-paced environment is highly preferred.

Shift Pattern: AM, MID and PM shifts, starting as early as 6.30AM-7AM, finishing as late as 11PM-11.30PM. Weekends and holidays availability is required.

Pay Rate: $20.67 per hour

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent

    1 month ago

    Arlington, United States Hilton Hotels & Resorts Full time

    As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Service, Guest, Processing, Hospitality, Retail

  • Guest Service Agent

    1 week ago

    Arlington, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4KI [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Arlington, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B111 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Arlington, United States Drury Hotels Company, LLC Full time

    Starting Wage from $16.50 and up. Must have overnight availability. Property Location: 101 West Road to Six Flags - Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today...

  • Guest Experience Expert

    1 month ago

    Arlington, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 1500 Nolan Ryan Expressway [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve any...

  • Guest Experience Expert

    2 weeks ago

    Arlington, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 5A15BCEC6947D40CC70CF1BCC732DF67 [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and...

  • Front Desk Agent

    4 weeks ago

    Arlington, United States HYATT Hotels Full time

    Hyatt Hotels - 1325 Wilson Boulevard [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties; Provide...

  • Front Desk Agent

    3 weeks ago

    Arlington, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outsProvide...

  • Homewood Suites Arlington

    6 days ago

    Arlington, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Suite, Agent, Hotel, Office Agent, Operations

  • Guest Services Ambassador

    6 months ago

    Arlington, United States Sandpiper Property Management Full time

    Job Summary: The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide...

  • State Farm Agent Team Member

    4 weeks ago

    Arlington, Texas, United States Jesus Sanchez - State Farm Agent Full time

    Job DescriptionAre you looking for a part-time job that offers meaningful work and competitive compensation?We are seeking a motivated individual to join our team as a Telemarketer - State Farm Agent Team Member. In this role, you will work with our agent to establish and meet marketing goals, develop leads, schedule appointments, and market appropriate...

  • Front Desk Agent

    2 months ago

    Arlington, United States Donohoe Companies Full time

    Residence Inn Arlington is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply. Position Summary: Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and...

  • Guest Services Ambassador

    3 weeks ago

    Arlington, Virginia, United States BEST Crowd Management Full time

    Job Title: Guest Services - AT&T StadiumCompany: BEST Crowd ManagementLocation: AT&T StadiumPay: $13 / hrJob Type: Part-timeSummary:We are seeking a highly motivated and customer-focused individual to join our Guest Services team at BEST Crowd Management. As a Guest Services Staff member, you will play a crucial role in providing exceptional service and...

  • Guest Service Associate

    2 months ago

    Arlington, United States Wax Center Partners Full time

    Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?Are you looking to put your talent for sales and love of the beauty industry to good use?Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic professional salon service committed to...

  • Guest Service Team Member

    1 month ago

    Arlington, United States Wingstop Full time

    Wingstop - 4407 Little Rd Ste 660 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Arlington, United States Wingstop Full time

    Wingstop - 915 Road To Six Flags Suite 100 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Night Auditor/Front Desk Agent

    4 weeks ago

    Arlington, Virginia, United States Aramark Full time

    Job OverviewWe are seeking a highly skilled Night Auditor/Front Desk Agent to join our team at Aramark. As a key member of our guest services team, you will be responsible for ensuring exceptional guest satisfaction by providing top-notch customer service, resolving guest concerns, and maintaining a positive and welcoming atmosphere.Key...

  • Front Desk Agent

    4 months ago

    Arlington, United States Palette Hotels Full time

    Position: Front Desk Agent - Doubletree by Hilton Arlington TX Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our...

  • State Farm Insurance Agent Team Member

    3 weeks ago

    Arlington, Texas, United States Karim Meghani - State Farm Agent Full time

    Job OverviewWe are seeking a dynamic and enthusiastic Telemarketer to join our team at Karim Meghani - State Farm Agent. As a Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls.Key ResponsibilitiesConduct outbound calls to potential clients to introduce our...

  • Insurance Staff Position

    4 weeks ago

    Arlington, Texas, United States Isaiah Whitaker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewA successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...