Order Processing Specialist, Case Management

2 months ago


Troy, United States Medical Services Company Full time

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ yearsMSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.In Addition, we are very proud to share that we have been awarded the distinguished honor of2021 - HME Provider of the Year We are hiring: FULL TIME WITH BENEFITS APPLY TODAY Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program DEI&B Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and HolidaysGeneral: Responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care.Responsibilities and Duties: Manage high volume of same day urgent orders. Review all inbound documents received. Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification. Verify patient demographic information. Confirm and validate insurance coverage. Review benefits for patients and/or their families. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Consistently utilize Medical Service Company's designated tools developed for this position. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Schedule Deliveries. Generate and review medical necessity forms to ensure compliance and enter for billing purposes. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned.Qualifications:Education: Graduate of an accredited high school.Experience/Knowledge/Skills/Physical Requirements: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills (a team player) Ability to organize and coordinate multiple tasks. Build sustainable relationships and engage customers by taking the extra mile. Self Starter Works well independentlyStarts no less than $16.70



  • Troy, United States Medical Services Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...


  • Troy, Michigan, United States Care Michigan Full time

    Job OverviewWe are seeking a highly skilled Case Manager Specialist to join our team at Care Michigan.The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications.


  • Troy, Michigan, United States Specialized Recruiting Group Full time

    Specialized Recruiting Group is seeking an experienced Order Fulfillment Specialist to join our Inside Sales team. As an Order Fulfillment Specialist, you will be responsible for processing customer orders, coordinating with production teams, and ensuring timely delivery.Key Responsibilities:Validate and process customer quotes, purchase orders, and create...


  • Troy, Michigan, United States Orlans PC Full time

    About the OpportunityWe are seeking a highly motivated and detail-oriented Foreclosure Process Specialist to join our team at Orlans PC. As a key member of our litigation support team, you will be responsible for progressing files through the foreclosure process, preparing and filing legal documents, and communicating with clients.ResponsibilitiesMonitor...


  • Troy, Michigan, United States Trinity Health Corporation Full time

    We are seeking a skilled RN Case Manager to join our team at St. Peter's Health Partners. This is an exciting opportunity for a dedicated and compassionate nurse to make a meaningful difference in the lives of our patients.Job Summary:The RN Case Manager will be responsible for collaborating with the healthcare team to ensure optimal patient outcomes,...


  • Troy, New York, United States Trinity Health Full time

    We are seeking a dedicated and compassionate RN Case Manager to join our dynamic team at St. Peter's Health Partners in New York.About the RoleAs a member of our healthcare team, you will have the opportunity to make a meaningful impact on patients' lives by collaboratively managing their care and advocating for their needs.Key Responsibilities:Collaborate...


  • Troy, Michigan, United States Slate Full time

    Job Title: Warranty Process SpecialistSlate, a new company exploring electric vehicle development, is seeking a highly skilled Warranty Process Specialist. The ideal candidate will design and implement a comprehensive warranty process from the ground up. This role involves developing a system that enhances customer satisfaction, minimizes risk, and ensures...


  • Troy, Alabama, United States Walmart Full time

    Job DescriptionWe are seeking a highly motivated Order Fulfillment Specialist to join our team at Walmart. In this role, you will be responsible for locating, preparing, and packaging merchandise to ensure accurate order fulfillment. Your strong attention to detail and excellent communication skills will enable you to provide exceptional customer...


  • Troy, New York, United States HonorVet Technologies Full time

    Job DescriptionHonorVet Technologies is seeking a reliable and detail-oriented Mail Processing Specialist to join our team. This role is responsible for processing outgoing mail, ensuring timely delivery of essential documents to our clients.Key Responsibilities:Prepare incoming and outgoing mail for distributionOpen, read, sort, and route mailMaintain...

  • Case Manager

    14 hours ago


    Troy, United States Molina Healthcare Full time

    JOB DESCRIPTION For this position we are seeking a (RN) Registered Nurse who must live and have a current active unrestricted RN license in the state of MI Case Manager RN will work in remote setting supporting Medicaid population. Excellent computer skills and attention to detail are very important to multitask between systems, talk with members on the...


  • Troy, Michigan, United States Orlans PC Full time

    About the RoleAs a Senior Process Specialist at Orlans PC, you will play a critical role in progressing files through the foreclosure process.Your responsibilities will include preparing and filing legal documents, managing correspondences, and acting as a liaison to outside vendors.You will oversee an inventory of files, communicate file progression to...


  • Troy, New York, United States St. Peter's Health Partners Full time

    Join Our TeamSt. Peter's Health Partners is seeking a highly motivated RN Case Manager to join our team. As a RN Case Manager, you will play a critical role in coordinating patient care and ensuring seamless transitions across the care continuum.About the Position:Develop and implement individualized care plans that address the unique needs of each...


  • Troy, Missouri, United States Walmart Full time

    Job Title: E-Commerce Order Fulfillment Specialist">About the Role: We are seeking a highly motivated and detail-oriented E-Commerce Order Fulfillment Specialist to join our team. In this role, you will be responsible for locating, preparing, and packaging merchandise to ensure accurate order fulfillment.">Salary and Benefits: The estimated salary for this...


  • Troy, Michigan, United States Care Michigan Full time

    Job OverviewAt Care Michigan, we are seeking a skilled Medical Case Manager to join our team. In this role, you will provide case management assistance and support to individuals who have been injured and/or disabled due to work-related accidents.Estimated Salary: $55,000 - $70,000 per year.Your primary responsibilities will include attending physician...


  • Troy, Missouri, United States Walmart Full time

    Job Overview:We are seeking a detail-oriented and organized individual to fill the role of Online Order Filling Associate. As an E-Commerce Order Fulfillment Specialist, you will be responsible for locating, preparing, and packaging merchandise to ensure accurate online orders.Our ideal candidate is someone who thrives in a fast-paced environment,...


  • Troy, Michigan, United States Michigan Institute of Urology Full time

    Job Overview: Michigan Institute of Urology seeks a skilled Sterile Processing Specialist to join our team. This is a rewarding opportunity to contribute to the healthcare industry while working in a fast-paced environment.The successful candidate will be responsible for ensuring the proper cleaning, decontamination, disinfection, and sterilization of...

  • Nurse Case Manager

    1 month ago


    Troy, New York, United States St. Peter's Health Partners Full time

    St. Peter's Health Partners is a leading healthcare provider that values the importance of our nursing team members.Salary InformationThe estimated salary for this position is $33.10-$44.95 per hour, based on experience, skills, and education.About the RoleThis exciting opportunity for a RN Case Manager is available at Samaritan Hospital in Albany, New...


  • Troy, Michigan, United States Zobility Full time

    About the RoleWe are seeking an experienced Vehicle Assembly Process Specialist to join our team at Zobility. In this critical role, you will be responsible for developing and delivering training programs to enhance the skills of our process personnel. Your extensive knowledge of vehicle systems, including electrical systems and diagnostics, will enable you...


  • Troy, United States Interim HealthCare of New Hampshire Full time

    Registered Nurse Home CareKeene NH$40-42.00-/HRInterim HealthCare is currently seeking a Part-time with potential to be full time Registered Nurse Case Managerbased out of our Keene office.TheRegistered Nurse Case Managerposition is responsible for managing a defined caseload of patients providing direct patient care and comprehensive nursing services to...


  • Troy, United States Interim HealthCare of New Hampshire Full time

    Job DescriptionRegistered Nurse Home CareKeene NH$40-42.00-/HRInterim HealthCare is currently seeking a Part-time with potential to be full time Registered Nurse Case Managerbased out of our Keene office.TheRegistered Nurse Case Managerposition is responsible for managing a defined caseload of patients providing direct patient care and comprehensive nursing...