Front Desk Agent

2 months ago

Reno, United States Azul Hospitality Full time
Job Details

Job Location
Hyatt Place Reno - Reno, NV

Position Type
Full-Time/Part-Time

Salary Range
$17.00 - $18.00 Hourly

Job Shift
Any

Job Category
Admin - Clerical

Description

Hyatt Place Reno offers an elevated hotel experience blended with casual comfort. Guests can take advantage of numerous amenities including our heated outdoor pool, 24-hour fitness center, free breakfast and free WiFi. Stay steps from boutiques, multiple dining outlets and outdoor activities located at The Summit, Reno's premier shopping destination. Surrounded by the scenic Sierra Nevada mountains and close to Mt. Rose - Ski Tahoe resort, downtown Reno and the Riverwalk District, casinos and Reno-Tahoe Airport (RNO), our hotel places you in the heart of it all.

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES
  • Greet and welcome guests upon arrival.
  • Execute the registration and checkout process at the front desk.
  • Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
  • Accurately handle cash transactions and balance a cash drawer to the given amount.
  • Acknowledge rewards members and returning guests.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
  • Attend all scheduled training, departmental and hotel meetings.
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others.
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures.
  • Answer all calls promptly correctly transfer all calls to appropriate departments.
  • Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
  • Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
  • Maintain lobby cleanliness and organization.
  • Assist in booking reservations.
  • Assist with handling mail, packages, facsimiles, and guest items.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required.

EXPERIENCE
  • Experience in the hospitality industry preferred.
  • Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • FT - Front Desk Agent

    5 months ago

    Reno, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    3 months ago

    Reno, United States Grand Sierra Resort & Casino Full time

    Organize, confirm and process guest check-ins/check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Use computer system Front Desk, Agent, Skills, Hotel

  • Front Desk

    4 weeks ago

    Reno, United States STS Staffing & Temporary Services, Inc. Full time

    We are seeking a reliable and personable Front Desk Receptionist to join our medical office team. The ideal candidate will be responsible for managing front desk operations, delivering excellent customer service, and contributing to the overall efficiency of the office. Attendance and punctuality are crucial for this role, as being on time every day is...

  • Front Desk Associate

    3 weeks ago

    Reno, United States Atrium Hospitality Full time

    Hotel: Reno Ramada. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a cultu Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Manager

    3 months ago

    Reno, United States Atlantis Casino Resort & Spa Full time

    Overview: Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this...

  • Front Desk Coordinator

    2 days ago

    Reno, Nevada, United States Fresh Form Draft Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Fresh Form Draft. As the first point of contact for visitors and clients, you will play a critical role in providing a positive and professional experience.Key ResponsibilitiesFront Desk Management: Ensure the front desk is tidy and well-organized...

  • Front Desk Operations Manager

    5 days ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Atlantis Casino Resort & Spa. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and managing the front desk operations to meet department and property business objectives.Key ResponsibilitiesGuest...

  • Front Desk Rack Agent

    1 month ago

    Reno, United States Grand Sierra Resort and Casino Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following: Answer phone calls to the front desk Assign/prepare airline rooms Balance inventory Assign group rooms and suites Assist in the check in check out process Be the main contact for group contacts Attend pre convention meetings and speak...

  • Front Desk Ambassador

    5 days ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job Summary:We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort & Spa. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Service: Provide...

  • Front Desk Representative

    3 weeks ago

    Reno, United States Curate Corp Voice Full time $46,500 - $54,500

    Job DescriptionJob DescriptionJob Title: Front Desk RepresentativeLocation: Reno, NVDepartment: OfficeJob Type: Full-timeJob Summary:We are seeking a friendly, professional, and customer-oriented Front Desk Representative to join our team. As the first point of contact for our organization, you will be responsible for welcoming visitors, answering inquiries,...

  • Dental Front Desk Administrator

    2 months ago

    Reno, United States The Smile Shop Full time

    Job DescriptionJob DescriptionF/T Front Desk Administrator needed for busy pediatric dental practice. Candidate must have excellent customer service and computer skills and must be able to multi-task. Eaglesoft and dental insurance knowledge required. Duties include greeting and checking out patients, answering phones, scheduling appointments, insurance...

  • Medical Front Desk

    2 months ago

    Reno, United States Nevada Retina Associates Full time

    Job DescriptionJob DescriptionSalary: $19-$21 per hourNevada Retina Associates is seeking an enthusiastic and energetic Front Desk Receptionist with excellent Spanish speaking skills for our Reno office. Ophthalmic/Optical or medical/dental office experience is preferred. We are looking for a hard working person who is dependable, punctual, and has excellent...

  • Front Desk Shift Manager

    2 days ago

    Reno, Nevada, United States HG Staffing LLC Full time

    Job Summary HG Staffing LLC is seeking a highly skilled Front Desk Shift Manager to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesRegister guests by inputting information into our computer system and assigning them...

  • Front Desk Sales Associate

    3 months ago

    Reno, United States Cambridge Spa Group Full time

    Cambridge Spa Group (CSG), a leading franchisee consolidator within the Massage Envy* franchise system, is looking for enthusiastic, customer driven, sales associates to drive member satisfaction and retention as well as advanced sales. A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal...

  • Hotel Front Desk Relief Supervisor

    1 week ago

    Reno, United States Peppermill Casino Full time

    The Relief Supervisor assists the Hotel Shift Manager by effectively managing the hotel inventory and at times provides direction to the Shift employees. Must be capable of supervising employees with varied experience levels and with varied backgrounds. Qualifications: At least one-year front desk experience preferred. Minimum of one year experience with...

  • Front Desk Associate

    2 months ago

    Reno, United States The Lash Lounge Full time

    Benefits: 401(k) Employee discounts Free uniforms Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the...

  • Front Desk Associate

    2 months ago

    Reno, United States The Lash Lounge Full time

    Benefits: 401(k) Employee discounts Free uniforms Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the...

  • Front Desk Receptionist

    4 weeks ago

    Reno, United States Cosmetic Physician Partners Full time

    Cosmetic Physician Partners is building a premier network of Physician-led aesthetic clinics throughout the United States. We are seeking a Front Desk Receptionist to support one of our partner clinics and join our experienced team at M Spa located in Reno, NV. The ideal candidate for this role will have a superb patient care disposition, excellent...

  • Front Desk Receptionist

    4 weeks ago

    Reno, United States Cosmetic Physician Partners Full time

    Job DescriptionJob DescriptionCosmetic Physician Partners is building a premier network of Physician-led aesthetic clinics throughout the United States. We are seeking a Front Desk Receptionist to support one of our partner clinics and join our experienced team at M Spa located in Reno, NV.The ideal candidate for this role will have a superb patient care...

  • Guest Service Agent

    3 months ago

    Reno, United States Renaissance Reno Downtown Hotel & Spa Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs....