Customer Support I
4 weeks ago
We're committed to bringing passion and customer focus to the business.
Job Description
Position Summary
We've all had that customer experience that made us feel welcomed, appreciated, in competent hands, and pleased to do business with that company. As a Customer Support Specialist, you will have the opportunity to deliver that level of service every day. At Simmons Bank our Customer Support Specialists thrive on the idea that they are making a difference to our credit card customers every time they pick up the phone. As a first-line resource for problem solving, anyone can just answer a question - what we need are individuals that will provide our customers with the best experience possible.
We will train you to give Best in Class customer service - answering credit card account questions, recommending products and services, and when necessary, connecting them to other Simmons Bank associates with specific expertise to address their needs.
We seek positive individuals who are quick thinkers, flawless communicators, problem solvers and team players to ensure that every customer ends their call satisfied and eager to recommend Simmons to their friends and families.
Has anyone ever told you they can "hear" your smile through the phone? If so, let's talk
Essential Duties and Responsibilities
- Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of credit cards
- Assists customers with disputes, fraud reports, PIN reset, card activation, etc...
- Provides account balance or transfer requests, changes of address and other customer requests or authorizations
- Assist external and internal customers with questions concerning credit card websites and products.
- Provides excellent customer support and assistance to credit cardholders, branches, and the corporate call center
- Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction
- Identify risk when customers are initiating new requests or altering information on their account, and alert the appropriate department when needed
- Participates in special department projects as required
- Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
- Performs other duties and responsibilities as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must possess excellent telephone skills including a professional speaking voice
- Must have good oral and written communication skills
- Must present a friendly, professional image and conduct
- Must maintain punctual and regular attendance
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations
- Ability to write simple correspondence
- Ability to maintain effective interpersonal relationships with management and team members
- HS Diploma/GED and
- One year of experience in customer support.
- Must be proficient with a PC with working knowledge of internet
- Ability to fluently speak English and Spanish is preferred
- Minimum of one year clerical and/or secretarial experience is required.
- MS Word, Excel, Outlook, Internet Explorer
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.
-
Red Bluff, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Direct Support Professional
4 weeks ago
Pine Bluff, United States AEDD Full timeJob DescriptionJob DescriptionAEDD has an immediate opening in Pine Bluff for a Direct Support Professional working with an adult MALE with developmental disabilities M-F 8am -4pm. Valid AR driver's license & proof of auto liability insurance required. Must be 21 years or older. Criminal record check and drug screen will be conducted. EOE/M/FHours:M-F...
-
IT Support Specialist
1 day ago
Pine Bluff, Arkansas, United States Saracen Casino Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. As a key member of our IT department, you will be responsible for providing technical support and assistance to our business applications, ensuring seamless operation and optimal performance.Key ResponsibilitiesApplication Support: Provide technical...
-
Technical Support Engineer
1 day ago
Pine Bluff, Arkansas, United States Saracen Casino Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical business applications.Key ResponsibilitiesApplication Support: Provide technical support and maintenance for our business...
-
IT Applications Support
2 days ago
Pine Bluff, United States Saracen Casino Full timeSUMMARY: Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the...
-
Accounting Support Coordinator
1 week ago
Pine Bluff, Arkansas, United States Arkansas Government Job Full timeFiscal Support AnalystPosition Overview:The Fiscal Support Analyst plays a crucial role in managing a variety of financial tasks that serve as essential support functions within the designated department or program. This role involves thorough research of financial data and the preparation of comprehensive reports. The position adheres to Generally Accepted...
-
Financial Support Analyst
1 week ago
Pine Bluff, Arkansas, United States Arkansas Government Job Full timePosition Title: Fiscal Support AnalystDepartment: Department of CorrectionsLocation: Pine Bluff, ARSalary: Starting at $32,405.00Position Overview:The Fiscal Support Analyst plays a crucial role in managing a variety of financial tasks that serve as essential support functions within the assigned department or program. This role involves thorough research of...
-
Financial Operations Support Analyst
1 week ago
Pine Bluff, Arkansas, United States Arkansas Government Job Full timeFINANCIAL OPERATIONS SUPPORT ANALYSTPosition Overview:The Financial Operations Support Analyst plays a crucial role in executing a diverse range of fiscal responsibilities that are standard support functions within a designated department or program. This position is pivotal in gathering financial data and generating comprehensive reports. The role adheres...
-
Production Support Technician
1 week ago
Pine Bluff, Arkansas, United States Mondi AG Full timeGrowA vast array of opportunities available both locally and internationally Exciting prospects right in your vicinity Our workforce is our strength; you could be a future leader We provide the development opportunities necessary for your career advancement Exceptional performance is recognized and rewardedCreateJoin our mission to contribute to a...
-
Financial Support Specialist
1 week ago
Pine Bluff, Arkansas, United States Southeast Arkansas College Full timeJob OverviewPosition LevelUndisclosedLocationSoutheast Arkansas CollegeRemote WorkN/AEmployment TypeFull TimeEducational RequirementAssociate's DegreeCompensationUndisclosedTravel RequirementsMinimalWork ScheduleDay ShiftJob CategoryUndisclosedPosition Summary: The Financial Aid Advisor plays a crucial role in guiding students through the financial aid...
-
Admissions and Student Support Coordinator
1 week ago
Pine Bluff, Arkansas, United States Southeast Arkansas College Full timeJob OverviewPosition LevelEntry LevelLocationSoutheast Arkansas CollegeRemote WorkN/AEmployment TypeFull-TimeEducation RequirementBachelor's DegreeCompensationUndisclosedTravel RequirementsUndisclosedWork ScheduleDay ShiftJob CategoryAdministrative SupportPosition Summary:The Admissions and Student Support Coordinator will play a vital role in facilitating...
-
Back of House Support Staff
1 week ago
Pine Bluff, Arkansas, United States Saracen Casino Full timeJob OverviewPosition SummaryThis entry-level role is essential for maintaining the hygiene and orderliness of the kitchen areas within the casino's dining facilities. All tasks will be executed in accordance with Saracen Casino Resort's policies, procedures, and internal control standards.Key ResponsibilitiesUphold a consistently high standard of cleanliness...
-
Truck Driver CL B Concrete Mixer
1 month ago
Pine Bluff, United States Arkansas and Louisiana Aggregate Full timeJob DescriptionJob DescriptionResponsible for safe operation of concrete mixer truck to include driving the truck, concrete discharge, truck maintenance and housekeeping, assessment of delivery site conditions and troubleshooting as well as a range of manual labor as directed to support operations within a material yard. Position reports to the Yard Manager,...
-
Truck Driver CL B Concrete Mixer
1 month ago
Pine Bluff, United States Arkansas and Louisiana Aggregate Full timeResponsible for safe operation of concrete mixer truck to include driving the truck, concrete discharge, truck maintenance and housekeeping, assessment of delivery site conditions and troubleshooting as well as a range of manual labor as directed to support operations within a material yard. Position reports to the Yard Manager, and as directed. Must...
-
Manufacturing Process Engineer I
3 weeks ago
Pine Bluff, United States Pactiv Evergreen Full timeOverview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants,...
-
CDL Operator
3 months ago
Pine Bluff, United States Envirovac Full timeJob DescriptionJob DescriptionWho We Are:Founded in 1999, “The Clean Company” started with a small operation – EnviroVac was established in Savannah, GA with only 4 men and a single vacuum truck. In 2010, EnviroVac finalized a joint-venture with Hydrovac Industrial Services, expanding the business to Mississippi, Alabama, Louisiana, and Texas.Today, we...
-
Outage Coordinator
1 month ago
Pine Bluff, United States Envirovac Full timeJob DescriptionJob DescriptionWho We Are:Founded in 1999, “The Clean Company” started with a small operation – EnviroVac was established in Savannah, GA with only 4 men and a single vacuum truck. In 2010, EnviroVac finalized a joint-venture with Hydrovac Industrial Services, expanding the business to Mississippi, Alabama, Louisiana, and Texas.Today, we...
-
Retail Customer Service
3 months ago
Pine Mountain, United States Callaway Gardens Full timeJob DescriptionJob DescriptionJob Title: Customer Service AgentCompany: Callaway Gardens Location: Pine Mountain, GaJob Type: Part-timeJob Summary:Connecting man and nature in a way that benefits both. Callaway Resort & Gardens is not just a fun place to visit, it's a fun place to work!Callaway Resort & Gardens is a premier recreation destination that...
-
Technologist Medical I
4 weeks ago
Pine Bluff, AR, United States TotalMed Allied Full timeTotalMed Allied is seeking a travel Cath Lab Technologist for a travel job in Pine Bluff, Arkansas. Shift: 8 hours, days ~ Employment Type: Travel We are seeking a Technician-Cath Lab Tech for a travel assignment in Pine Bluff Arkansas. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount...
-
Travel Cath Lab Technologist
4 weeks ago
Pine Bluff, United States Jefferson Regional Medical Center Full timeJob DescriptionCertification DetailsAdvanced Cardiac Life Support (ACLS) – Required as specifiedBasic Life Support (BLS) – Required for all travelersPediatric Advanced Life Support (PALS) – Required as specifiedNeonatal Resuscitation Procedure (NRP) – Required as specifiedChemotherapy Cert – Required for Oncology RNsTrauma Nursing Core Course...