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Customer Service Representative
2 months ago
Eastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to connecting skilled professionals with rewarding opportunities. We are urgently seeking an experienced Customer Service Representative to provide customer support to a leading supplier of laboratory equipment. For immediate consideration, apply today. Job Responsibilities: As a Customer Service Representative, you will: Answer telephone calls in a courteous, friendly, and professional manner, enhancing the company's image. Respond to customer requests promptly to ensure satisfaction. Maintain a positive attitude and pleasant tone during all interactions. Process orders accurately, including mail, fax, and telephone entries into the ERP system. Utilize computer skills to manage customer accounts, product inventories, and relevant information. Provide verbal information on pricing, availability, and shipping costs. Handle invoices, credits, MSDSs, and other related documentation as required. Send order acknowledgments via fax or email. Resolve customer service issues, including tracking orders, tracing lost/damaged shipments, reviewing claims of shortages, and handling returns. Proactively and reactively expedite orders to ensure timely delivery. Utilize company resources and web databases to assist customers with product inquiries. Attend vendor training sessions to stay informed about product knowledge. Job Qualifications: High school diploma or equivalent; a degree in a relevant field is preferred. Proven experience in customer service or a similar role. Excellent communication skills, both verbal and written. Strong computer literacy and ability to use ERP systems effectively. Ability to multitask and manage time effectively. Knowledge of product specifications, MSDS, and inventory management. Ability to troubleshoot and resolve issues efficiently. Capable of maintaining professional relationships with customers and colleagues. Willingness to undergo training to enhance product knowledge. Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable. Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants. Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr
