PT Customer Service Leader

3 months ago

Manchester, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 324395_external_USA-TN-Manchester
Address: USA-TN-Manchester-944 Hillsboro Blvd
Store Code: Store 00722 Front End (7214323)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    4 weeks ago

    Manchester, United States Hannaford Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    5 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    7 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    4 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-201 John Devine Drive Store Code: Store 08164 Customer Service (7241946) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • PT Customer Service Leader

    1 month ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Customer Service (7245255) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • PT Customer Service Leader

    3 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Customer Service (7245255) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Customer Service Leader

    2 days ago

    Manchester, United States Hannaford Full time $18 - $26

    DUTIES AND RESPONSIBILITIESObserve and follow all company policies and established procedures.Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment SheetsAssist in...

  • Customer Service Leader

    9 hours ago

    Manchester, United States Hannaford Full time $18 - $26

    DUTIES AND RESPONSIBILITIESObserve and follow all company policies and established procedures.Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment SheetsAssist in...

  • Customer Service Leader

    2 weeks ago

    Manchester, Tennessee, United States Food Lion Full time

    OverviewAt Food Lion, we're committed to providing an easy, fresh, and affordable shopping experience to the communities we serve. Our 82,000 associates strive to deliver exceptional customer service across 10 Southeastern and Mid-Atlantic states.

  • Evening Customer Experience Director

    4 weeks ago

    Manchester, New Hampshire, United States Hannaford Full time

    We're seeking an experienced leader to join our team as a PT Customer Service Leader. In this role, you'll lead a team of customer service representatives in delivering exceptional service to our customers. If you have a passion for customer service, excellent communication skills, and experience in a leadership role, we encourage you to apply.Estimated...

  • Rehabilitation Care Professional

    3 weeks ago

    Manchester, Tennessee, United States PT & Me Full time

    About the RoleAs an Occupational Therapist at PT & Me, you will be responsible for conducting evaluations, creating treatment plans, and providing therapy services to patients in need. You will have the opportunity to work with a diverse range of patients and make a positive impact on their lives.

  • Customer Service Representative

    8 months ago

    Manchester, United States Kennelwood, Inc. Full time

    Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Director

    4 weeks ago

    Manchester, Tennessee, United States Food Lion Full time

    Job OverviewWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations, you will be responsible for providing exceptional customer service and ensuring the highest standards of excellence in our front-end operations.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to...

  • Dining Service Leader

    2 weeks ago

    Manchester, New Hampshire, United States LaRosa's Full time

    About UsLaRosa's is a leading pizzeria chain committed to serving high-quality pizzas and providing exceptional customer service. We are passionate about building a strong team culture that values collaboration, innovation, and continuous improvement.Job Summary:We are seeking a Dining Service Leader to join our team at LaRosa's. As a key member of...

  • Customer Service Representative

    4 weeks ago

    Manchester, Connecticut, United States Tailored Brands Inc Full time

    **Job Title:** Retail Sales Consultant**Estimated Salary:** $45,000 - $65,000 per year, depending on experience.About Us:K&G Fashion Superstore has been a leader in the fashion retail industry for over 25 years. We pride ourselves on providing our customers with an exceptional shopping experience and offering them a wide range of high-quality products at...

  • Customer Service Coach

    2 days ago

    Manchester, New Hampshire, United States PNC Financial Services Group Full time

    Company OverviewPNC Financial Services Group is a leading provider of retail and corporate banking services. Our team is dedicated to delivering exceptional customer experiences that meet the evolving needs of our customers.We believe in fostering an inclusive and accessible workplace, where all employees feel valued and respected. We provide reasonable...

  • PT Sales Associate

    3 days ago

    Manchester, Pennsylvania, United States The GIANT Full time

    The GIANT is seeking a skilled and enthusiastic PT Cashier to join our team. This role offers an estimated annual salary of $30,000, depending on location and experience. As a PT Cashier, you will be responsible for: * Providing exceptional customer service in a fast-paced retail environment. * Scanning items, making change, and operating a cash register...

  • Customer Experience Coordinator

    2 weeks ago

    Manchester, Tennessee, United States Food Lion Full time

    About This RoleThis is a fantastic opportunity to join our team at Food Lion as a PT Customer Service Leader. You will play a key role in delivering exceptional customer service and ensuring that our store meets the highest standards of quality and efficiency.About the SalaryThe estimated salary for this role is $45,000 - $60,000 per year, depending on...

  • Customer Service Associate

    2 days ago

    Manchester Twp, United States Stop & Shop Full time

    About Stop & Shop: At Stop & Shop, we prioritize creating a workplace culture where diversity and individuality thrive. We strive to be an employer of choice by fostering an environment that promotes inclusivity, respect, and growth opportunities for all associates.Estimated Salary: The estimated annual salary for this position is approximately $35,000 -...

  • Customer Experience Ambassador

    2 weeks ago

    Manchester, Pennsylvania, United States The GIANT Company Full time

    The GIANT Company's Vision: At The GIANT Company, we're dedicated to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is simple: putting our customers first, doing what's right, winning together, and making ideas happen.We believe in the power of teamwork and customer...