PT Customer Service Leader

7 months ago

Manchester, United States Hannaford Supermarkets Full time

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

POSITION DESCRIPTION

Job Title: Customer Service Leader

Department: Front End

Reports To: Manager of Customer Service

Numbers and Titles of Associates Supervised: Variable

Prerequisite Training:

  • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
  • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet


Qualifications:

Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Essential Job Functions:
  1. Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  2. Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  3. Handle cash pickups and change orders as requested and log as required.
  4. Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  5. Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  6. Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
  7. Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
  8. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Duties and Responsibilities:
  1. Observe and follow all company policies and established procedures.
  2. Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  3. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  4. Assist in special projects and perform other functions as assigned by supervision.
  5. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  6. Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  7. Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  8. Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  9. Frequently, perform cashier and/or bagging functions
  10. Frequently, perform service desk/kiosk and if trained, bookkeeper functions
  11. Perform all other duties as assigned.
Physical Requirements:
  1. Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  2. Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  3. Push or pull up to 75 pounds on occasion.
  4. Work in and out of inclement weather when necessary.
  5. Gather up to five shopping carts and push them to designated areas.
  6. Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  7. Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.


02/15

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

  • PT Customer Service Leader

    2 weeks ago

    Manchester, United States Hannaford Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    1 week ago

    Manchester, United States Hannaford Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    5 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    3 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-201 John Devine Drive Store Code: Store 08164 Customer Service (7241946) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • PT Customer Service Leader

    1 week ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Customer Service (7245255) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • PT Customer Service Leader

    2 months ago

    Manchester, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 324395_external_USA-TN-Manchester Address: USA-TN-Manchester-944 Hillsboro Blvd Store Code: Store 00722 Front End (7214323) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Service Leader

    2 months ago

    Manchester, United States Hannaford Supermarkets Full time

    Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Customer Service (7245255) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Evening Customer Experience Director

    4 days ago

    Manchester, New Hampshire, United States Hannaford Full time

    We're seeking an experienced leader to join our team as a PT Customer Service Leader. In this role, you'll lead a team of customer service representatives in delivering exceptional service to our customers. If you have a passion for customer service, excellent communication skills, and experience in a leadership role, we encourage you to apply.Estimated...

  • PT Service Center Associate

    3 months ago

    Manchester, United States The GIANT Full time

    Address: USA-PA-Manchester-205 Glen Drive Store Code: GC - Store Mgrs (2600225) At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make...

  • Customer Service Representative

    7 months ago

    Manchester, United States Kennelwood, Inc. Full time

    Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first Customer Service Representative, Customer Service, Representative, Retail, Service

  • PT Deli Service Associate

    3 weeks ago

    Manchester, United States Hannaford Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • Customer Service Director

    6 days ago

    Manchester, Tennessee, United States Food Lion Full time

    Job OverviewWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations, you will be responsible for providing exceptional customer service and ensuring the highest standards of excellence in our front-end operations.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to...

  • Customer Service Representative

    2 weeks ago

    Manchester, Tennessee, United States Randstad US Full time

    Overview: As a sales and customer support associate at Randstad US, you will be responsible for providing exceptional customer service to our clients while working in a dynamic team environment.">Salary: $18 - $20 per hour based on experienceAbout the Job: We are seeking a highly skilled customer service representative to join our team. In this role, you...

  • Customer Service Representative

    6 days ago

    Manchester, Connecticut, United States Tailored Brands Inc Full time

    **Job Title:** Retail Sales Consultant**Estimated Salary:** $45,000 - $65,000 per year, depending on experience.About Us:K&G Fashion Superstore has been a leader in the fashion retail industry for over 25 years. We pride ourselves on providing our customers with an exceptional shopping experience and offering them a wide range of high-quality products at...

  • Physical Therapist

    2 days ago

    Manchester, United States Interim HealthCare of New Hampshire Full time

    Job DescriptionDiscover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, youll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCareis currently seeking a PhysicalTherapist to join ourteam of...

  • Physical Therapist

    1 week ago

    Manchester, United States Interim HealthCare of Maine Full time

    Physical Therapist (PT)Flexable hours M-FManchesterDiscover a career path that will take you to new places. As a PT for Interim HealthCare, youll step into a role that makes every day an adventure!We are currently hiring Physical Therapists with a passion for helping patients regain their strength so they can live their best life. If youre ready to...

  • Physical Therapist

    3 weeks ago

    Manchester, United States Powerback - Contract - Hackett Hill Center -R10A79 Full time

    DetailsClient Name Powerback - Contract - Hackett Hill Center -R10A79 Job Type Permanent Offering Allied Profession Physical Therapist (PT) Specialty Physical Therapist (PT) Job ID 29245797 Job Title Physical Therapist (PT) - Physical Therapist (PT) Shift DetailsShift Days - 5 x 8 Scheduled Hours 40 Job Order DetailsStart Date 12/01/2024 Job Description...

  • PT Meat and Grocery Assistant

    6 days ago

    Manchester, Pennsylvania, United States The GIANT Full time

    About The JobThis PT Meat Associate role is an exciting opportunity to join The GIANT Company's team of dedicated professionals. As a key member of our store staff, you'll be responsible for ensuring the smooth operation of our meat department.Salary Range: $12-$15 per hourDuties and Responsibilities:Process cuts for service counter or special orders.Set...

  • Head of Customer Service, North America

    3 weeks ago

    Manchester, United States LGC Group Full time

    Company Description LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to...

  • Physical Therapist

    1 month ago

    Manchester, United States Careerstaff Unlimited Full time

    Physical Therapist - PT - Long Term Care / Skilled Nursing Facility Invest in your future by discovering a facility inManchester, NH with resources, technology, and opportunities that will positively impact the rest of your healthcare career. Physical Therapists are valued members of the care team that are focused on helping patients with medically complex...