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Operations Supervisor

4 months ago

Boston, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences


Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners. VIEW BOSTON View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.www.viewboston.com

THE ROLE The Operations Supervisor will be responsible for supervising all activities within the View Boston Observatory Operations department while maintaining a specific focus on the guest experience and day to day operations of the Observatory. This position reports directly to the Operations Manager.

ESSENTIAL FUNCTIONS
  • Assist in managing the Observatory Floor Staff, Guest Services Desk and occasionally perform special projects as requested.
  • Responsibilities include training and working with Observatory staff, assigning and directing work; appraising performance; addressing guest complaints, resolving problems; lead role in emergency response situations
  • Prepare daily line schedules for Operations staff.
  • Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required.
  • Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources.
  • Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures.
  • Inform staff of any changes in policy, procedure, and Observatory operations.
  • Liaise between Operations Manager and hourly staff, including building security and maintenance.
  • Perform the duties of Guest Services Desk, and Observatory Floor Staff as needed.


QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Minimum 1-3 years' experience in operations, preferably in an attraction, entertainment, or hospitality environment.
  • High level of demonstrated customer facing experience in a supervisory role.
  • Proven operational experience in a high-volume environment.
  • Must be organized and able to execute on the operations side of the business.
  • Proficient in Microsoft Office (word, excel, PowerPoint). POS ticketing systems a plus.
  • Quick learner with ability to handle multiple projects and meet deadlines.
  • Ability to work well with and manage different personalities.
  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
  • Excellent written and verbal communication skills.
  • Familiarity with Boston market a plus.
  • Ability to stand for prolonged periods of time.
  • Ability to work non-traditional hours (nights, weekends, holidays).
COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Skills
Preferred
  • Customer Service
  • Scheduling
  • Team Work
  • Communication
  • Microsoft Office(Excel, PPT, Word, Outlook)
Behaviors
Preferred
  • Functional Expert: Considered a thought leader on a subject
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Peer Recognition: Inspired to perform well by the praise of coworkers
  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization