We have other current jobs related to this field that you can find below

  • Retention Coordinator | Audi Westlake

    3 months ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Automotive Service Specialist

    6 days ago

    Thousand Oaks, California, United States Rusnak Full time

    Overview:Are you prepared to elevate your career in the automotive field? Do you have a strong affinity for high-end vehicles? We are looking for talented individuals to join our team.JOIN OUR TEAMRusnak Auto Group stands as a prominent figure in the automotive sector, renowned for our exceptional service across the Greater Los Angeles area and Southern...

  • Housekeeping Associate

    3 months ago

    Thousand Oaks, United States Varenita of Westlake Full time

    Are you a Housekeeper looking for a new opportunity that will give you joy and fulfillment by being able to help others? Do you enjoy working with seniors? If so, we may have the perfect opportunity for you! We are currently accepting applications for Housekeepers to help keep our beautiful senior living community clean and tidy so that our residents can...

  • HR Generalist

    12 hours ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job SummaryO'GARA Westlake Village is seeking a highly skilled HR Assistant to facilitate human resource processes for all dealerships. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, data entry, and employee liaison.Key ResponsibilitiesAssist in the execution of specific...

  • HR Generalist

    2 days ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job SummaryO'GARA Westlake Village is seeking a highly skilled HR Assistant to facilitate human resource processes for all dealerships. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, data entry, and employee liaison.Key ResponsibilitiesAssist in the execution of specific...

  • Parts Consultant | Porsche Westlake

    2 months ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • WLA Commercial Sales Specialist-Store 144 Thousand Oaks, CA

    3 weeks ago

    Thousand Oaks, United States ACE Hardware Full time

    About Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.  Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located...

  • Guest Services Specialist

    3 months ago

    Thousand Oaks, United States O'GARA Westlake Village Full time

    Job DescriptionJob DescriptionGuest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of the customers, and provide an overall welcoming environment.  REQUIREMENTS AND QUALIFICATIONSHigh school diploma or equivalentProficient in Microsoft...

  • Sales Operations Administrator

    7 days ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Sales Operations Administrator

    3 days ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to...

  • Sales Operations Administrator

    2 weeks ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Sales Operations Administrator

    2 weeks ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Sales Operations Administrator

    5 days ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to...

  • Sales Operations Administrator

    5 days ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to...

  • Financial Product Specialist

    3 weeks ago

    Thousand Oaks, United States Expert Seekers Training Full time

    Job DescriptionJob DescriptionBegin Your Career Journey as a Financial Product SpecialistJoin our distinguished team recognized by Entrepreneur Magazine, Forbes, and Inc. 5000. We offer a structured career path with potential earnings exceeding $140,000 in the first year and a $23,000 Training Bonus based on performance benchmarks within the initial 120...

  • Foreman | BMW Westlake

    1 month ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to...

  • Experiential & Events Specialist

    3 weeks ago

    Thousand Oaks, United States Dole Packaged Foods Full time

    Overview: Dole Packaged Foods is a purpose-led organization that champions a more equitable world. A world where everyone has the right to nutrition from the goodness of the earth and we reduce these gaps, one action at a time. The Experiential & Events Specialist will be an integral member of the Dole team and a key contributor to the companys event &...

  • Automotive Foreman | Volvo Westlake

    3 months ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • Client Relations Associate

    6 days ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job OverviewThe Guest Services Specialist plays a crucial role in ensuring a positive experience for all clients. This position involves managing incoming communications, addressing inquiries, and fostering a welcoming atmosphere.Key QualificationsHigh school diploma or equivalentProficient in Microsoft Office and experienced in data entryExperience with...

  • Automotive Parts Specialist

    6 days ago

    Thousand Oaks, California, United States Rusnak Full time

    Overview:Are you looking to elevate your career in the automotive sector? Do you have a keen interest in high-end automobiles? We invite you to explore this opportunity.JOIN OUR TEAMRusnak Auto Group stands as a prominent figure in the automotive marketplace, renowned for our excellence in the Greater Los Angeles area and across Southern California. Our...

Product Concierge Specialist | Audi Westlake

2 months ago

Thousand Oaks, United States Rusnak Full time
Overview :

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Audi Westlake dealership in Thousand Oaks is looking a Product Concierge Specialist. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicles operation.

WE OFFER

  • Professional development and opportunities to grow within a well-respected company
  • Competitive Pay
  • Health Insurance Coverage (medical, dental, vision, and life)
  • Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Time-Off (vacation pay, sick pay, holiday pay)
  • Parental Leave
  • Employee Perks (sports games, theme parks, etc.)
  • Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

Responsibilities :

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

  • Ensures that vehicle has met all pre-delivery checklist requirements.
  • Programs personalized settings prior to customer delivery.
  • Sets expectations for length of delivery of vehicles.
  • Assesses customer knowledge and priorities to personalize delivery for every customer experience.
  • Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
  • Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
  • Resolves customer inquiries for vehicle technology issues.
  • Directs customers to additional information resources.
  • Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
  • Utilize CRM daily to assist in responding to new leads promptly.
  • Follow-up with Lost Sale prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

  • Assists customers at the service drive with vehicle inquiries.
  • Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

  • Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
  • Answers product questions on the telephone and during walk-ins.
  • Troubleshoots vehicle technology features.
  • Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

  • Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
  • Actively shares responsibility with the sales manager for planning and leading sales meetings.
  • Regularly attends managers meeting and assists in preparation.
  • Assists (GSM) or (SM) with proactive planning and implementation of various projects.
  • Ensures that dealership policies and procedures are followed by salespeople.
  • Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

  • Reports all new and used sold vehicles to MFR.
  • Arranges all vehicle transportation to the customer as needed.
  • Ensures consistent follow-up with customers after a vehicle is sold.
  • Updates all new and used vehicle inventory consistently and in a timely manner.
  • Regularly stocks vehicles in ADP in a timely manner.
Qualifications :
  • Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
  • Current California Driver License with clean Department of Motor Vehicle driving record.
  • Required: Current California Sales License.


Degree/Diploma :
High School Diploma/GED : Desired

Licenses Required :
Valid CA Driver License, Valid CA Sales License