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Program Analyst

1 month ago

Richmond, United States Internal Revenue Service Full time

Duties WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: CARE - Customer Assistance Relationship Education, Media and Publications, Tax Forms and Publications The following are the duties of this position at the full working level: Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation. Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel. Prepares directives, issuances, memoranda, policy statements, legislative proposals, and other written guidelines and recommendations to introduce new initiatives and to recommend effective operations consistent with policies and objectives. Develops long-range program plans, goals, objectives, and milestones. Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives. Requirements Conditions of Employment Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal Service. Examples of specialized experience include: A wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Knowledge of project management and organizational principles to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies, or other similar factors affecting operations. Your experience should include an understanding of budgeting methods and techniques, the ability to prepare analyses and estimates, and oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations. AND THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in Spanish . You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. Additional Information Subject to a 1-year probationary period (unless already completed). Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. This is a Bargaining unit position. Tour of Duty: Between 6:00 a.m. and 6:00 p.m., Monday through Friday. Alternative work schedule, staggered work hours or telework may be available. Required Documents The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Current and Former Federal Employees Documentation (if applicable) High School Diploma (or equivalent) Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position. How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/09/2024. If applying online poses a hardship, please contact us by noon ET on 08/09/2024. Agency contact information (ERC) Employee Resource Center #J-18808-Ljbffr