Customer Service Representative

4 days ago

Belleville, United States The Bank of New Glarus Full time

Job Title: Customer Service Representative
Reports to: AVP, Branch Manager
Time Effective Date: 12/2024
Department: Deposits
FLSA Status: Non-Exempt, Full-Time
Location: Belleville

Job Summary:
This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit customers with attention being paid to the accuracy and details of the job. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. In addition, CSRs will provide general administrative support to team members such as routine filing, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system.

CSR will be expected to work at the Belleville location. This role will assist with coverage location to ensure we can provide the expected customer experience. CSRs must have a solid understanding of the Bank's core system which includes, but is not limited to, UFS Navigator and Integrated Teller System.

Supervisory Responsibilities: None Duties/Responsibilities:
1. Maintain a teller cash drawer. Handle daily teller transactions and scanning through the UFS Navigator and Integrated Teller System.
2. Process checking and savings deposits, withdrawals, cash checks, loan payments, and bonds.
3. Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank.
4. Prepares necessary disclosures in accordance with the regulatory requirements, including content and timing.
5. Helps promote a culture of regulatory compliance and safe and sound financial practices.
6. Knows and strictly follows all security, compliance, regulatory, and internal control procedures, policies, and laws.
7. Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
8. Process night deposit bags and bank-by-mail deposits under dual control.
9. Meet all educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00.
10. Assist in opening and closing the branch and vault daily; assist in balancing vault currency and coin; balance and maintain currency in ATM.
11. Responsible for answering the telephone during designated working hours.
12. Provide general administrative support work such as routine filing of documents and/or correspondence, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system, and other duties as assigned.
13. When an opportunity arises sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction.
14. Ensure all work is completed for the Bank both in the deposit area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives.
15. Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
16. Ensure all team members are cross trained where assigned and acts as back-up for all team members' duties, when needed.
17. Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers.
18. Maintain a high level of ethical behavior within the banking profession.
19. Accurately balance ATM, Vault & bank.

Required Skills/Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Preference is given to those with prior office work experience and prior cash handling experience.
2. Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several concrete variables in standardized situations.
3. Must be able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Also, complete rates, ratios, and percentages, and create and interpret statistical information and graphs.
4. Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer, and cash handling.
5. Demonstrated effective communication skills, cross-selling abilities and cheerful demeanor.

Education and Experience:
High school diploma/GED or 3 years of related experience or training preferred.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

Travel Requirements:
Travel to other locations or areas may be required at times. BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Customer Service Representative

    3 months ago

    Belleville, United States LKQ Full time

    This position is eligible for a $1500 Sign-On bonus after 90 days. Are you looking to join a great team that offers great benefits and paid training? LKQ is looking for a Customer Service Representative to join their growing team. In this role you wi Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service

  • Customer Service Representative

    5 days ago

    Belleville, Illinois, United States Ace Hardware Full time

    We are looking for a Customer Service Representative to join our team at Ace Hardware. In this role, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and promoting products and services.Key Responsibilities:Answer customer inquiries and resolve issues promptly and professionallyProvide product...

  • Customer Service Representative

    2 months ago

    Belleville, United States Circle K Full time

    Circle K - 10 S Belt W [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    1 month ago

    Belleville, United States Standex Full time

    The role of Customer Service Representative requires someone who pays attention to detail and understands basic processes involving quotes and invoicing. Previous experience within other areas of shipping would be an advantage, but being able to demonstrate good communication skills, being able to work within a team and an understanding of commercial...

  • Customer Service Representative

    1 month ago

    Belleville, United States Standex International Ltd. Full time

    The role of Customer Service Representative requires someone who pays attention to detail and understands basic processes involving quotes and invoicing. Previous experience within other areas of shipping would be an advantage, but being able to demonstrate good communication skills, being able to work within a team and an understanding of commercial...

  • Customer Service Representative

    3 weeks ago

    Belleville, Michigan, United States Wal-Mart Stores , Inc. Full time

    About UsWe are a leading retailer with a commitment to delivering exceptional customer service and creating a positive shopping experience for our customers. Our stores are fast-paced and dynamic environments where you can learn new skills, build your confidence, and develop your career.The RoleThis is a fantastic opportunity to join our team as a Customer...

  • Customer Service Representative

    1 week ago

    Belleville, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. **In this role you will:** + Ensure...

  • Insurance Customer Service Representative

    3 weeks ago

    Belleville, Illinois, United States Keith Wolf - State Farm Agent Full time

    Job OverviewThe Keith Wolf - State Farm Agent office is seeking a motivated and customer-focused individual to fill the role of Insurance Customer Service Representative. This position offers a unique opportunity for growth and development in the insurance industry, with a competitive hourly rate plus commission/bonus.Responsibilities:Deliver exceptional...

  • Customer Service Representative I

    3 months ago

    Belleville, United States IAA Full time

    Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication...

  • Customer Service Representative, PT Days

    3 months ago

    Belleville, United States Circle K Full time

    Circle K - 1242 Thouvenot Ln [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative, Open Availability

    3 months ago

    Belleville, United States Circle K Full time

    Circle K - 8300 Old St Louis Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Experience Representative

    6 days ago

    Belleville, Illinois, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are looking for a skilled Customer Experience Representative to provide exceptional service to our customers. The successful candidate will have experience working in a restaurant environment, handling cash transactions, and maintaining accurate records.As a Customer Experience Representative, you will be responsible for ensuring high-quality...

  • Customer Service Representative

    5 days ago

    Belleville, Wisconsin, United States Standex International Ltd. Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Standex International Ltd. in Salem, New Hampshire. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and supporting our clients' needs.ResponsibilitiesRespond to Customer Inquiries: Provide timely and...

  • Healthcare Customer Service Representative

    2 weeks ago

    Belleville, United States TEKsystems Full time

    Job DescriptionJob DescriptionTeksystems is seeking both experienced DME Representatives and Healthcare Call Center candidates for an on site opportunity in Belleville, IL!Job Responsibilities: Develop and maintain working knowledge of current products and services offered by the companyAnswer all calls and emails in a timely manner, in adherence to their...

  • Customer Service Representative

    5 days ago

    Belleville, Michigan, United States Crane Engineering Sales Full time

    At Crane Engineering Sales, we are expanding our team with a highly skilled Service Coordinator. This role is responsible for providing sales support to Account Managers and customers. Our ideal candidate will possess excellent communication skills and be able to effectively coordinate service projects. If you have experience in sales or customer service and...

  • Customer Service Representative

    5 days ago

    Belleville, Illinois, United States Loves Travel Stops & Country Store Full time

    Job Summary: We are seeking a highly motivated and customer-focused Cashier to join our team at Love's Travel Stops & Country Stores. As a key member of our retail staff, you will provide excellent customer service, operate a cash register, and maintain a clean and organized store environment.About Us: Love's Travel Stops & Country Stores is a family-owned...

  • Customer Service Representative

    5 days ago

    Belleville, Illinois, United States BJC HealthCare Full time

    We are seeking a highly motivated Retail Cashier to join our team at BJC HealthCare. In this role, you will be responsible for processing customer transactions accurately and efficiently, maintaining a clean and organized workspace, and providing exceptional customer service to patients, visitors, and staff members.Key Responsibilities:Process customer sales...

  • Customer Service Representative

    1 week ago

    Belleville, Illinois, United States Dufresne Spencer Group Full time

    About Dufresne Spencer Group">We are a dynamic company looking for energetic and friendly professionals to serve as Retail Sales Associates. The Retail Sales Associate is responsible for selling furniture to our customers.Estimated Salary: $100,000+This role requires excellent customer service skills and the ability to work in a fast-paced...

  • Customer Service Associate

    5 days ago

    Belleville, Illinois, United States Family Dollar Full time

    About the Role:Family Dollar is seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service, ensuring a positive shopping experience for all customers. The ideal candidate will greet customers warmly and assist them in finding the products they need.Key Responsibilities:Deliver outstanding customer...

  • Service Excellence Representative

    6 days ago

    Belleville, Michigan, United States Crane Engineering Sales Full time

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at Crane Engineering Sales, LLC. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.