Part-Time Client Service Coordinator

4 months ago


Valley Stream, United States Banfield Full time

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

THE FIVE PRINCIPLES

Quality The consumer is our boss, quality is our work and value for money is our goal.

Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency We use resources to the full, waste nothing and do only what we can do best.

Freedom We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIESLeadership

+ Customer Focus

+ Peer Relationships

+ Integrity & Trust

+ Action Oriented

+ Listening

Functional

+ Preventative care and OWPs

+ Communication Skills

+ Client Service Skills

+ Priority Setting

+ Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.

Independence Able and willing to perform tasks and duties without supervision.

Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

Ability to work at a computer for long periods of time.

Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

The noise level in the work environment is moderately high.

Requires sufficient ambulatory skills in order to perform duties while at hospital.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

High School Diploma or equivalent preferred.

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

One year related experience required with customer service preferred.

Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.



  • Valley Stream, New York, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a vital role in delivering exceptional client service and ensuring the smooth flow of clients and pets through our hospital.Key ResponsibilitiesClient Service: Provide professional,...


  • Valley Stream, New York, United States Banfield Full time

    Job SummaryThe Client Service Coordinator is responsible for driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring good communication with associates and clients.Key ResponsibilitiesActively recruit new clients by promoting hospital services and routing the flow of clients and pets...

  • Client Services

    3 weeks ago


    Valley Stream, United States Platinum Filings LLC Full time

    Client Service RepresentativeLocation: Valley Stream, NY About Platinum Filings:Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial...

  • Client Services

    3 months ago


    Valley Stream, United States Platinum Filings LLC Full time

    Platinum Filings is a global provider of due diligence, corporate, and compliance-based services for industry professionals. We specialize in searching, filing, and retrieving public records both nationally and globally. We serve leading law firms, large corporations and financial institutions with industry disrupting speed and efficiency. Innovation is at...

  • Client Coordinator

    3 months ago


    Valley Stream, United States WellLife Network Full time $19

    Position Summary: Accompany persons served on medical appointments and advocate for the appropriate medical services for persons served. Provide direct care services to persons served in addition act as liaison between the residence and medical facilities, hospitals, laboratories and pharmacies. Ensure that the person’s served medical, dental or any other...


  • Valley Stream, United States @Home Therapy Full time $16 - $20

    @Home Therapy is seeking a Full-Time care coordinator to join our in-person office staff.Position Overview:You will be responsible for responding to incoming referrals, intake, and monitoring a caseload of patients on the program.Additional tasks include insurance verification, answering and screening phone calls, communicating with therapists by phone and...

  • Pet Care Coordinator

    3 weeks ago


    Valley Stream, New York, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and compassionate Pet Care Coordinator to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in ensuring the exceptional care and comfort of our clients and their pets.Key Responsibilities:Provide exceptional client service and support to ensure a positive...


  • Valley Stream, United States IGH Holding Inc Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Job description: Coordinate shipments with clients Communicate with customers, staff, and vendors on a daily basis Deal and respond promptly with distributors and customers Resolve any kind of issues, inquiries, complaints, and concerns Process orders, forms,...

  • Client Services

    2 weeks ago


    Valley Stream, NY, United States Platinum Filings LLC Full time

    Platinum Filings is a global provider of due diligence, corporate, and compliance-based services for industry professionals. We specialize in searching, filing, and retrieving public records both nationally and globally. We serve leading law firms, large corporations and financial institutions with industry disrupting speed and efficiency. Innovation is at...


  • Valley Stream, United States Randa Apparel & Accessories Full time

    Merchandising Coordinator Randa Apparel & Accessories Job Type:  Part-Time Benefit Eligible Territory:  Long Island West (11581) Hours Worked Per Week:  30 Pay Range:  $16-$23 per hour *Exact compensation may vary based on skills, experience, and location. Randa Apparel & Accessories is one of the world’s leading fashion clothing and...


  • Valley Stream, New York, United States Citizens Full time

    Job SummaryCitizens is seeking a Private Client Relationship Manager to join our team. As a key member of our Private Client Group, you will be responsible for acquiring, broadening, deepening, and retaining affluent and high-net-worth relationships. You will engage directly with our clients to exceed their expectations by thinking long term, always doing...


  • Simi Valley, California, United States Matchmaking Full time

    Job OverviewWe are a leading matchmaking company seeking a skilled professional to join our team as a Client Service Representative. This role is responsible for providing exceptional customer service and support to our clients, ensuring a seamless matchmaking experience.Key ResponsibilitiesSource and coordinate referrals for our clients in accordance with...


  • Simi Valley, California, United States Client Full time

    About the RoleSr. Manager, Service DeskThe Service Desk Manager is a critical role that oversees all Service Desk staff, ensuring end-users receive timely and effective assistance. This includes managing procedures related to incident identification, prioritization, and resolution, as well as monitoring, tracking, and coordinating Service Desk functions.This...


  • Valley Stream, New York, United States Soliant Full time

    Job DescriptionWe are seeking a part-time Occupational Therapist to join our team in Long Island, NY. In this school-based role, the OT will conduct evaluations and provide therapy to students. This is a great opportunity to make an impact on the lives of children while working in a supportive and collaborative environment.Key Responsibilities:Evaluate...


  • Valley Stream, United States Soliant Part time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.We're seeking a part-timeOccupational Therapist to join our team in Long Island, NY. In this is school-based role, the OT will conduct evaluations and provide therapy to students located near Valley Stream. This is a great opportunity to make an impact on the lives of...


  • Valley Stream, United States Soliant Part time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.We're seeking a part-timeOccupational Therapist to join our team in Long Island, NY. In this is school-based role, the OT will conduct evaluations and provide therapy to students located near Valley Stream. This is a great opportunity to make an impact on the lives of...


  • Valley Stream, New York, United States Alba Wheels Up International Full time

    Job DescriptionAlba Wheels Up International is a premier Customhouse broker and Freight Forwarder. Our company has become the standard for expertise needed to handle the Wearing apparel, Perishable, Electronics, and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global...


  • Mill Valley, California, United States Cerity Partners Full time

    Job DetailsLevelEntryJob LocationCerity Partners OfficePosition TypeFull TimeEducation Level4-year degree or aboveSalary Range$60,000 - $70,000 per yearJob CategoryFinanceWe are seeking a highly detail-oriented and organized Client Service Associate to join our team at Cerity Partners. As a Client Service Associate, you will play a critical role in...


  • Valley Stream, United States PDS Management Services, LLC Full time

    ABOUT PDS MANAGEMENT SERVICESWe manage several growing pediatric dental and orthodontic practice that values integrity, honesty, and accountability. We are devoted to helping all children and teens achieve a lifetime of healthy smiles, ensuring they receive the highest quality of care. Using the latest techniques, our highly trained and experienced pediatric...


  • Valley Stream, United States PDS Management Services, LLC Full time

    ABOUT PDS MANAGEMENT SERVICES We manage several growing pediatric dental and orthodontic practice that values integrity, honesty, and accountability. We are devoted to helping all children and teens achieve a lifetime of healthy smiles, ensuring they receive the highest quality of care. Using the latest techniques, our highly trained and experienced...