Customer Service Agent

3 weeks ago

Phoenix, United States Sixt Full time
Company Description

Job Description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Phoenix, United States We're seeking an enthusiastic and detail-oriented individual to be the face of our company, ensuring our customers receive top-notch support and assistance. Hourly rate $19.25
  • Greet customers warmly and professionally, addressing their inquiries and concerns with empathy and efficiency
  • Handle customer interactions through various channels, including phone, email, and in-person
  • Process customer transactions accurately, ensuring attention to detail in all aspects of the job
  • Identify and escalate complex issues to appropriate departments when necessary
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers
  • Collaborate with team members to resolve customer issues and improve overall service quality
  • Adapt to changing customer needs and company priorities in a fast-paced environment
  • Document customer interactions and maintain accurate records in the company's database
  • Participate in ongoing training and development programs to enhance customer service skills
  • Contribute to a positive work environment by maintaining a friendly and professional demeanor
Qualifications
  • High school diploma or GED required
  • Minimum of 1 year of customer service experience in a professional setting
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in basic computer navigation and Microsoft Office applications
  • Valid driver's license with a clean driving record
  • Ability to work flexible hours, including day and evening shifts
  • Willingness to wear a company uniform
  • Demonstrated ability to multitask and work efficiently in a fast-paced environment
  • Strong organizational skills and ability to prioritize tasks effectively
  • Empathetic approach to customer concerns and ability to remain calm under pressure
  • Fluency in English required; proficiency in additional languages is a plus


Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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