Customer Service Agent
2 days ago
Job Title: Call Center Agent
Location: Phoenix, AZ, 85007
Duration: 8-Months Contract
Pay Rate: $18 to $20 on W2
Job Description:
Position Overview:
The role involves professionally handling inbound telephone calls related to individual and business tax compliance, delinquencies, and general information requests. Success in this role requires a commitment to serving customers with a positive attitude and a focus on doing the right thing.
Key Responsibilities:
- Answer incoming calls in a fast-paced environment.
- Resolve Tier 1 level issues.
- Review and update taxpayer accounts.
- Verify, gather, and update key information simultaneously.
- Educate taxpayers on online resources and current tax policies.
- Submit requests for payment arrangements.
- Participate in all team engagement activities.
- Meet performance expectations.
Required Skills:
- Strong multitasking abilities.
- Basic proficiency in Microsoft Word, Excel, and Google Workspace.
- Basic math skills (addition, subtraction, multiplication, division).
- Effective communication skills (written and verbal).
- Strong interpersonal skills.
- Ability to retain knowledge easily.
- Creative problem-solving skills.
- Goal-oriented and organized.
Required Experience:
- At least one year in a fast-paced call center
Required Education:
- High school diploma or equivalent.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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