Care Coordinator

3 months ago

Newton, United States Consensus Health Full time

Located in:
Newton, New Jersey 07860

Position Summary

The Care Coordinator - Certified Medical Assistant (CC-CMA) facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the Primary Care Provider and Advanced Practical Nurse, the CC-CMA coordinates care for patients needing support by collaborating with the patient, family, physician, providers, nurses, and other members of the healthcare team to identify needs and expedite valuable, appropriate, and cost-effective care.

The CC-CMA is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They will engage with patients and caregivers and communicate orders or instructions from the doctor or clinical provider. They assist clinical providers with documenting necessary communications in a timely manner.
Job Title: Care Coordinator - Certified (CC-CMA)

Department/Location: Population Health- Home Care Program

Reports to: Clinical Supervisor

FLSA Status: Nonexempt

Direct Reports: n/a

Company Overview

At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey's fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey's oldest Independent Physician Association ("IPA") with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.

Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.

Duties and Responsibilities

The duties include, but are not limited to:

  • Facilitate engagement between PCP and patient.
  • Assist clinical providers by maintaining practice workflow, escalate acute issues to the provider timely.
  • Follows instructions closely and reports observations and symptoms indicative of the patient's reactions to treatments and patient complaints.
  • Responsible for scheduling accurate initial evaluations, follow-up appointments and cancellations.
  • Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
  • Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
  • Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
  • Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
  • Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
  • Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
  • Assisting with other office duties including answering phones, faxing, filing, etc.
  • Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
  • Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations
  • Participation in required staff huddles
  • Maintain predetermined patient caseload
  • Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate
  • Take initiatives in finding solutions to difficult and/or sensitive problems
  • Participate in quality gap closures
  • Work as a patient advocate
  • Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job-related duties as assigned.
  • Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Qualifications or Education, Training and Experience
  • Current NJ CMA certification
  • Two (2)+ years of experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, or Home Health
Knowledge and Skills/Expected Competencies
  • Willingness & ability to interact with healthcare personnel within a variety of clinical settings
  • Understanding of HIPAA, Confidentiality Obligations and nursing best practice
  • Demonstrated ability to work as part of a team
  • Excellent interpersonal and organizational skills
  • Candidate must be able to execute workflows and work together with APNs and other members of the multi-disciplinary care team
  • Knowledge of Payor programs and Quality Metrics
  • Ability to review clinical data to address care opportunities and healthcare utilization trends
  • Critical thinking skills & able to adapt to a fast complex working environment
  • Strong autonomous problem-solving ability
  • Excellent time management skills
  • Multitasking and prioritization working in a high-volume environment with minimal supervision
  • Ability to undertake a variety of diverse care tasks and work in a multidisciplinary team
  • Compassionate and able to handle stress
  • Documentation accuracy in medical record
  • Adaptable to new technologies and software


Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of Work Environment

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

  • Nursing Care Coordinator

    2 weeks ago

    Newton, Iowa, United States Newton Health Care Center Full time

    Nursing Care Coordinator Opportunity at Newton Health Care CenterWe are seeking a skilled and compassionate Registered Nurse to join our team as a Nursing Care Coordinator at Newton Health Care Center in Newton, IA.About the Role:This is a unique opportunity for a dedicated and caring RN to make a meaningful difference in the lives of our residents. As a...

  • Terminal Illness Care Coordinator

    1 day ago

    Newton, Massachusetts, United States West River Care Full time

    Job OverviewWe are seeking an experienced Terminal Illness Care Coordinator to join our team at West River Care. As a key member of our interdisciplinary team, you will work closely with patients, families, and caregivers to coordinate and deliver comprehensive care services.Key Responsibilities:Assess patients' medical conditions and develop individualized...

  • Nurse Care Coordinator

    2 weeks ago

    Newton, Iowa, United States Augustana Care Corporation Full time

    About the RoleWe are seeking a dedicated Nurse (RN or LPN) to join our team at Newton Village, an award-winning senior care facility in Iowa. This is a great opportunity for individuals who want to make a positive impact on the lives of our residents while enjoying a good work-life balance.As an On-Call Nurse, you will play a crucial role in providing...

  • Staffing Coordinator Specialist

    4 weeks ago

    Newton, New Jersey, United States Capitol Care Full time

    Job Title: Staffing Coordinator Specialist"> ">About the Role:">The Staffing Coordinator Specialist plays a crucial role in ensuring seamless shift coverage at Capitol Care. This position requires exceptional organizational and communication skills to meet the agency's needs."> ">Key Responsibilities:">As a Staffing Coordinator Specialist, you will be...

  • Staffing Coordinator

    4 weeks ago

    Newton, United States Capitol Care Full time

    Position: Staffing Coordinator Location: Newton, NJ Shift: Monday-Friday; 4pm-12am Job Description: The staffing coordinator is responsible for ensuring proper shift coverage in order to meet the Agency needs. Essential Duties: Qualifications: *The employee must successfully complete and demonstrate proficiency in all areas of required training and...

  • Patient Care Coordinator

    4 weeks ago

    Newton, Massachusetts, United States Della Infotech, Inc. Full time

    **Job Title:** Patient Care CoordinatorWe are seeking a skilled Patient Care Coordinator to join our team at Della Infotech, Inc. This is an exciting opportunity for individuals who are passionate about delivering high-quality patient care and making a meaningful difference in the lives of others.About the Role:The Patient Care Coordinator will be...

  • Care Coordination Specialist

    4 weeks ago

    Newton, Massachusetts, United States Mass General Brigham Full time

    About the RoleWe are seeking a highly skilled Care Coordination Specialist to join our team at Mass General Brigham.This is a full-time, 32-hour per week position that offers a rewarding opportunity to make a meaningful difference in the lives of patients and their families.Job SummaryThe successful candidate will be responsible for facilitating discharge...

  • Nurse Care Coordinator

    1 week ago

    Newton, New Jersey, United States Karen Ann Quinlan Hospice Full time

    Job Title: Nurse Care CoordinatorWe are seeking a skilled Nurse Care Coordinator to join the Karen Ann Quinlan Memorial Foundation at the Karen Ann Quinlan Hospice.About Our Team:The Karen Ann Quinlan Memorial Foundation is a leading provider of hospice care, dedicated to delivering compassionate and high-quality services to patients and their families. As a...

  • Clinical Care Coordinator

    3 weeks ago

    Newton, Iowa, United States Della Infotech, Inc. Full time

    Job Summary: We are seeking a skilled Clinical Care Coordinator to join our Emergency Department team at Della Infotech, Inc. As a Registered Nurse, you will be responsible for providing high-quality patient care, coordinating with other disciplines, and collaborating with physicians to ensure the best possible outcomes. In this role, you will have the...

  • Care Coordinator

    3 weeks ago

    Newton, Massachusetts, United States Mass General Brigham Full time

    Mass General Brigham is seeking a highly skilled Care Coordinator to join their team as a Case Manager in Newton, Massachusetts. With a competitive estimated salary of $93,500 per year, this role offers an exciting opportunity for individuals who are passionate about delivering exceptional patient care.The ideal candidate will possess excellent communication...

  • Palliative Care RN Specialist

    4 weeks ago

    Newton, Massachusetts, United States Care Dimensions Full time

    Care Dimensions is a leading provider of palliative care services, dedicated to enhancing the lives of patients and families affected by advanced or end-of-life illnesses. With a rich history dating back to 1978, our organization has been at the forefront of expanding access to hospice and palliative care in Massachusetts.We take pride in investing in our...

  • Medical Care Coordinator

    4 weeks ago

    Newton, Kansas, United States NMC Health Full time

    Job OverviewNMC Health, a leading healthcare provider in the Wichita Metro Area, is seeking a highly skilled Registered Nurse (RN) to join our Family Birthing Center team. As a Medical Care Coordinator, you will play a critical role in delivering comprehensive care to new mothers and their babies.As part of our award-winning, nurse-driven standard for...

  • Nursing Care Coordinator

    2 weeks ago

    Newton, Massachusetts, United States Mass General Brigham Full time

    Estimated Salary: $84,000 - $112,000 per yearAbout the RoleWe are seeking a skilled Psiychotherapist and Clinician to fill this rewarding position at Mass General Brigham. In this role, you will be responsible for providing high-quality patient care in our state-of-the-art psychiatric hospital.Key ResponsibilitiesCollaborate with multidisciplinary teams to...

  • Patient Care Coordinator

    4 weeks ago

    Newton, Massachusetts, United States Mass General Brigham Full time

    Role OverviewWe are seeking a skilled Patient Care Coordinator to join our team at Mass General Brigham in Newton, Massachusetts. This full-time role will be responsible for facilitating discharge plans and coordinating post-acute care services for patients admitted to various departments.About the RoleThe ideal candidate will have a strong background in...

  • Mental Health Care Coordinator

    4 weeks ago

    Newton, Kansas, United States NMC Health Full time

    Job SummaryWe are seeking a highly skilled Mental Health Care Coordinator to join our Senior Behavioral Health Clinic at NMC Health. This role involves providing high-quality social work services to patients on the Senior Behavioral Health Center Unit.In this position, you will coordinate and develop the mental health aspect for our patients, ensuring...

  • Perinatal Care Specialist

    4 weeks ago

    Newton, New Jersey, United States Samba Care Full time

    Job Title: Perinatal Care SpecialistAbout the Role:SambaCare is a leading healthcare staffing firm dedicated to partnering caregivers with facilities throughout the United States. We strive to deliver the highest level of patient care while fostering career advancement opportunities for our staff members.Estimated Salary Range: $120,000 - $180,000 per year...

  • Nurse Care Coordinator

    4 weeks ago

    Newton, New Jersey, United States Matheny Medical and Educational Center Full time

    At Matheny Medical and Educational Center, we are seeking a skilled Licensed Practical Nurse to join our team. This part-time position will be based in Frelinghuysen, NJ and will require the ability to work a Saturday and Sunday schedule from 7pm-7am.Job SummaryThis role will involve providing skilled nursing care to community residents while serving as...

  • Patient Care Coordinator

    1 day ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Atlantic Health System is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our healthcare management team, you will play a vital role in ensuring the effective utilization and monitoring of health care resources.Job SummaryThis position is responsible for managing, coordinating, and facilitating patient care through...

  • Professional Hospice Care Coordinator

    4 weeks ago

    Newton, Massachusetts, United States KAREN ANN QUINLAN MEMORIAL FOUNDATION Full time

    OverviewKaren Ann Quinlan Memorial Foundation is a dedicated healthcare organization seeking an experienced and compassionate Registered Nurse to join our team as a Hospice Case Manager. This role is perfect for those who are passionate about delivering exceptional patient care and making a meaningful difference in the lives of individuals and...

  • Care Coordination Specialist for High-Risk Patient Care

    3 weeks ago

    Newton, Massachusetts, United States Mass General Brigham Full time

    At Mass General Brigham, we're seeking a dedicated Care Coordination Specialist to join our team in Newton, Massachusetts.About the RoleWe're looking for an experienced professional to facilitate discharge plans and coordinate post-acute care services for patients admitted to Medical, Surgical, Pediatric, or Obstetrical Services. As a key member of our team,...