Customer Service Representative
4 weeks ago
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Customer Service Representative Location: Connersville, IN About Us Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems. Job Summary The Customer Service Representative position is responsible for successfully managing customer orders while at the same time meeting company targets in regards to as shipped margins and on time delivery. The position works closely with Management, Engineering, Procurement, and other functional areas within the organization to ensure that the supplied product meets or exceeds customer requirements. Responsibilities The position drives continuous improvement in regard to Order execution and Customer satisfaction. Serves as the face of the company on all customer interactions on received Orders. Examples include commercial issues on received orders, scope of supply discussions, drawing approvals and reviews, and shipping issues as they arise. Review order documentation and ensure that all export compliance issues are addressed, Customer credit worthiness reviewed, and that pricing is within company guidelines. Monitor the progress of Orders, participate in interdepartmental meetings to discuss current processes and opportunities to improve those processes, and be able to form a partner relationship with their customer base. Work with the company ERP system to enter Orders, drive sourcing requirements, and document agent commissions when necessary. Be a change agent of positive change that favorably impacts the customer, company profitability, On Time Delivery (OTD), lead-time, and quality, skills, knowledge & behaviors. Basic Qualifications High school diploma or equivalent Strong computer skills with a high proficiency in Microsoft office applications Accountable for decisions made and able to be successful in high stress situations Key Competencies A strong history of successfully managing a broad range of customers in a made to order environment. Commitment to providing excellent customer service to both internal and external customers. Comfortable in a leadership role and able to lead discussions with employees from multiple departments. Analytical thinker with strong multitasking ability. Must have strong desire and drive for continuous learning. The successful candidate must be a self-starter and able to manage multiple Orders in various stages of completion, show leadership ability and be able to motivate individuals in multiple departments to ensure the success and on time delivery of their Orders. Experience with SAP and Salesforce preferred. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. #J-18808-Ljbffr
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Customer Service Representative
1 month ago
Connersville, United States Ingersoll Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...
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Customer Service Representative
2 days ago
Connersville, Indiana, United States Ingersoll Rand Full timeAbout the RoleIngersoll Rand is committed to delivering exceptional customer experiences through our team of dedicated professionals. We are seeking a highly skilled Customer Service Representative to join our team in Connersville, IN.Key ResponsibilitiesManage customer orders from receipt to delivery, ensuring timely and accurate execution.Collaborate with...
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Customer Service Representative
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Connersville, Indiana, United States Village Pantry Full timeAbout Village PantryVillage Pantry is a dynamic community hub where customers find more than just snacks and fuel. We're a place that feels like home, where customers find smiling faces, helpful service, and a welcoming atmosphere.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service...
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Customer Service Representative
4 weeks ago
Connersville, IN, US Ingersoll Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...
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Customer Service Representative
1 month ago
Connersville, IN, US Ingersoll Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...
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Customer Relations Specialist
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Insurance Account Representative
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Outpatient Pediatric Physical Therapist
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