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Digital Product Manager

3 months ago

Ann Arbor, United States RealTruck.com Full time
Description

Position Summary

The Digital Product Manager will be responsible for driving business value through identification, delivery, and optimization of initiatives supporting their product area. This position will work closely with product management, merchandising, marketing, and development teams to create, manage, operationalize, and track features and products critical to RealTruck's continued market leadership with a focus on the after-market automotive industry.

Core Functions

  • Lead cross-functional collaboration with stakeholders to identify high-value areas that will impact both customer and business opportunities.
  • Collaborate with finance, analytics, and operational teams on business cases for each opportunity, then lead the prioritization with stakeholders to create clear, data-driven strategies.
  • Research and identify new opportunities to innovate and provide customer resolution through AI, automation, and process optimization. Use research, market, competitive set, and vendors to identify new opportunities and present to team and stakeholders. Evaluate ideas and drive the adoption of leading ideas.
  • Define and track key business metrics, using analysis trends to optimize internal business operations.
  • Lead the end-to-end life cycle(s) of complex products spanning multiple feature areas.
  • Participate in day to day tactical work, including gathering requirements, writing effective user stories, defining acceptance criteria for items in the backlog, prioritizing the backlog, and attending product management meetings.
  • Ensure all decisions related to product support business and customer objectives.
  • Continuously drive product performance towards committed goals, customer needs, and operational excellence to ensure the achievement of the desired results.
  • Capture customer insights and provide the voice of customer feedback to enhance the product backlog from the perspective of both internal and external customers.
  • Evangelize technology and innovation across the organization.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

  • Bachelor's degree in a related field is required.
  • 5+ years of product management experience with a proven track record of delivering business success is required.
  • Strong project management experience with platforms like JIRA and Microsoft Project Management.
  • Experience in ecommerce, customer service, or supply chain preferred.

Skills, Abilities, and Knowledge

  • Ability to work hands on in an evolving, entrepreneurial environment.
  • Ability to think strategically to develop action-oriented analysis.
  • Proficient in Microsoft Office Products, preferred: ERP (NetSuite), Project Management, JIRA, and CRM.
  • Ability to effectively present information in one-on-one and small group situations.
  • Outstanding data analysis skills and data-driven decision-making ability.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to take conceptual instruction and translate them into actionable tasks consistent with agreed-upon goals. Ability to think independently and figure out how to reach solutions to complex problems.

Travel

Minimal travel may be required; approximately 5% of the time.

COMPETENCIES

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values; Supports affirmative actions and respects diversity.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Verbal Communication -Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Supervisor Responsibilities

Individual Contributor: working team member with no oversight of others and no management responsibilities.

Physical Requirements

This position is subject to sedentary work; Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.

Physical Activities

This position is subject to the following physical activities: talking, hearing, and the use of hands, wrists, or fingers in a repetitive motion.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment.

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